Above: Tenants at our Fremantle Letters Consultation group.
Tenants have their
Snap Shot of our Principles for letter writing
be a helpful tool for all staff when writing new letters. The principles have recently been endorsed by the Advisory Committee of Tenants and our letters review is officially underway. While this review will take a significant amount of time, we hope these principles will make sure our letters are clear, kind and helpful. If you would like to see the full set of principles please contact the Tenant Engagement Team by calling 9430 0900 .
say on letters
Tone and content Having a professional, respectful, and courteous tone regardless of what the letter is about. Layout Use headings, clear formatting, or additional tools like infographics to make letters easier to read and understand. Language Make sure all letters are written in plain English and are written in a way which
In response to tenant feedback, Housing Choices WA has started a project to review the letters we send to tenants. A few months ago, we held focus groups and phone consultations with tenants in Bunbury, Fremantle and Armadale to get tenant feedback on how to improve our letters. Tenants had many great ideas and suggestions around what good communication looks like and we have incorporated their feedback into a set of principles for letter writing. These principles will guide the Tenant Engagement Team in a review of our existing letters and will
acknowledges the diversity of people we house.
Follow up Letters need to have
reasonable timelines for follow up, be clear about what tenants need to do and provide options for help or assistance.
Above: Hilton tenant Davina at letters group.
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