Welcome to the summer edition of the tenant newsletter and the end of another pretty extraordinary year for Housing Choices WA. It has also been an extraordinary year across the community housing From the General Manager
Internally, we have worked through a restructure to streamline the way we deliver services, incorporating debt management into tenancy officer’s roles and reducing the size of each portfolio. We have also done a full operational policy refresh, as well as created a supported tenancies team to better address the needs of tenants facing complex issues. As we head toward the New Year, I am especially looking forward to the Aboriginal Family Day scheduled for Thursday 19 January , and to working with the ACT to develop our action plan to address the feedback from the tenant survey. A couple of things to be aware of - our offices will be closed over the Christmas and New Year period from 1:00pm Friday 23 December 2022 to 8.30am Tuesday 3 January 2023. Our offices will also be closed on Thursday 26 January 2023 for the Australia Day public holiday and on Monday 6 March 2023 for the Labour Day public holiday.
When our offices are closed, all calls to our
maintenance hotline will be diverted to our emergency maintenance hotline. Please only report emergency maintenance issues during our office closure period. A reminder for tenants going away for the Christmas period or for extended periods of time, please remember to let your tenancy officer know so we are aware when your home will be vacant and we know who to contact in case of emergencies. In closing, I wish everyone a safe, happy and well festive season. I hope you get to spend time with people you treasure or do lots of things you enjoy.
space with the federal and state government committed to an
unprecedented funding increase for social and affordable housing. Housing Choices has been lucky enough to receive funding to allow us to build almost 50 new properties in Peel and the metro area and undertake upgrades on more than 300 properties. We have also done some exciting work with tenants to provide opportunities to engage with our services. Throughout the year, I have been privileged to host the biggest ever annual art show and spend time with members of our Advisory Committee of Tenants (ACT) on a regular basis. More recently, I visited a couple of our fabulous Spring Garden Competition winners and met a lot of new faces at the Rockingham end of year event.
Natalie Sangalli General Manager WA
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