Results from the 2022 Tenant Survey
Earlier this year more than 600 Housing Choices WA tenants completed our 2022 Tenant Survey, and we are excited to share a snapshot of the results. Our top results
Which areas of our services are most
Satisfied with condition of home
Satisfied with repairs and maintenance
important to tenants? 1. repairs and maintenance 2. condition of your property 3. communication with Housing Choices 4. listening to tenants’ views.
86 %
84 %
Satisfied with information provision
Satisfied with communication
What activities do tenants want to be involved in ?
86 %
84 %
Congratulations to the winners of our 2022 Tenant Survey prize draw $200 Coles/Myer voucher winners: Gary from Bunbury Michael from Hilton $50 Coles/Myer voucher winners: John from Fremantle Tanya from Mandurah Graeme from Bunbury Paul from Victoria Park Rene from Kelmscott Sue from Melville Kay from Bunbury Kristi from Pinjarra Chris from Mandurah Kevin from Australind
How we have improved since 2021 Last year you told us we could improve our maintenance response times and how we involve and listen to tenants. We are excited to say we have seen improvements in both areas in our 2022 survey results. Where we can improve for 2023 This year you have said we could continue to improve how we handle complaints including anti-social behaviour and service complaints. You said we could also improve some of our communication around repairs and refurbishments. We are now working on an action plan to address areas of improvement and we look
Social and wellness activities
Learning about local services
Help dealing with anti-social behaviour
Understanding more about rent
Above: Michael. Winner of one of our $200 Coles/Myer Vouchers and his dog.
Providing feedback on services
forward to sharing these actions in the next edition of Home Stories .
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