Leadership Transformation Workshop Key Notes
19 – 20 February 2024
1
A walk in the Miracle Park vs. climbing the Hatta Mountain
How do I know my team is with me on this transformation journey?
2
The Shangri-La Transformation Journey
Horizon 2
▪
What Why How
Leap
▪
Horizon 1
▪
Foundation for the Horizon
3
Shangri-La Operating Framework (BPVV)
Our Vision
To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks
WHY we exist
Our Purpose
We host people to the colourful joys of life in a sustainable manner
Our Business
Inspired by our Asian heritage, we enable people to live, work, play, eat and rest well through the environments we create and the memorable experiences we deliver
WHAT we deliver
Project Halo
CLV
Foundation for Efficiency & Agility
Our Strategic Priorities
Operating Model Strategy (People, System, Process, Data)
Powered by
Asset and Product Strategy
Go to Market Strategy
Capital & Cashflow Management Strategy
via
&
Obsess over Customer Experience
Own Our Success
Never Give Up
Our Beliefs
Do Good
Compete to Win
HOW we execute
Shared Values
Our Nature
Selflessness
Helpfulness Thoughtfulness
Respect
Courtesy
Sincerity
Humility
4
Looking at the WHAT / WHY / HOW From Four Perspectives…
The Business
External & Internal
“Finding Your Shangri - La”
The Organization
The Leader
Each One Of Us – “Leadership Is A Privilege”
The Individual
Each One Of Us And Our Team Members
5
Organisation
Top Down
WHY WHAT HOW
Alignment
Magic!
WHY WHAT HOW
Bottom Up
Individual
(Me as the Leader)
6
Tripod of Work
Tasking
(en) Trusting
What are the…? ▪ KPIs ▪ Timeline ▪ Budget etc
Does he / she have the right…? ▪ Capability ▪ Space / Capacity ▪ Experience etc
Tending
How often have I done the check-ins?
7
Gillian Stamp © Bioss
IN-FLOW Model
Complexity
Organization Risk
X
X
X
Organization Wastage
Capability (Holistic)
8
Tripod For Optimal Working Relationship
Judgement
Tasking
(en) Trusting
Learning
Coherence
Tending
9
Gillian Stamp © Bioss
The Tripod For Rigid / Diffuse / Continuity Working Relationship
Rigid
Diffuse
Continuity
10
Gillian Stamp © Bioss
The Tripod For Self
Judgement
COMPLEXITY
Tasking
(en) Trusting
Organisation Risk
Learning
Coherence
Organisation Wastage
Tending
CAPABILITY
11
Gillian Stamp © Bioss
Group Work - Challenges
Pioneering New Horizons and Setting New Benchmarks by… Identify the next steps & Action Plan as a group
Harnessing Technology to address evolving customer needs
Brand Re-positioning by product updates & refurbishments
Supply chain streamlining to address rising energy & material costs Jonathan Caplan Lisa Keating Chris Hamilton Laura Baker
Brice Lunot Katerina Dixon Frederic De Marcy Chelin Bradley Barker
Hein Dames Nick Flynn Rima Bouyounes Nicolas Hauvespre
Jennifer Jago Chris McFall
Seda Boybeyi Lamya Al Jabri
Ashwin Mathur Rushali Shetty
Address Talent Challenges (Acquisition, Retention & Skill Development) Ahmed Issa Mohamed Rizk Jega V. Sharol Teo Julien Bardet Elcin Guner
Nuanced Understanding of Chinese Culture & Expectation of Chinese Guests Kate Martin
Tridib Nath Gupta Jean-Louis Fresta Jessica Womack Bechara Sader Daniel Reid
12
Exercise: Using Tripod Of Optimal Working Relationship
What are the specific challenges?
▪
To transform from H1 to H2
Why we need to overcome?
▪
So that we can become “best - loved”
How should we overcome?
▪
Short-Term Solutions Long-Term Solutions
▪
13
Next Steps | Timeline
Group Presentations
Monthly Catchup To review the key content from the workshop & its application
Refining the Challenges From strategy to action plan, explain the execution steps
Final Presentations To Group / Regional Leadership Team
April 2024
May 2024
March 2024
14
Thank You!
15
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15Made with FlippingBook - Online magazine maker