Shangri-La Operating Framework (BPVV)
Our Vision
To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks
WHY we exist
Our Purpose
We host people to the colourful joys of life in a sustainable manner
Our Business
Inspired by our Asian heritage, we enable people to live, work, play, eat and rest well through the environments we create and the memorable experiences we deliver
WHAT we deliver
Project Halo
CLV
Foundation for Efficiency & Agility
Our Strategic Priorities
Operating Model Strategy (People, System, Process, Data)
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Asset and Product Strategy
Go to Market Strategy
Capital & Cashflow Management Strategy
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Obsess over Customer Experience
Own Our Success
Never Give Up
Our Beliefs
Do Good
Compete to Win
HOW we execute
Shared Values
Our Nature
Selflessness
Helpfulness Thoughtfulness
Respect
Courtesy
Sincerity
Humility
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