NSLHD News August 14

experts in the Chief Health Officer’s team at the NSW Ministry of Health. Importantly, all staff and patients were wearing masks in the ED and because of this, we believe the risk of further transmission will be low. I encourage everyone to familiarise yourself with the fact sheets on the correct wearing of face masks which can be found on the NSLHD intranet under the PPE link. It is extremely important you avoid the temptation to touch your mask once it is on, and you maintain hand hygiene and social distancing – these continue to be the key principles in reducing transmission of the virus. I continue to be so proud of the resilience and calm and professional approach that I have seen in the last few days. It will continue to be a challenging few weeks and it is important we continue to support each other. Thank you all for your ongoing commitment to the care of our patients during these challenging times. You and your patients wellbeing remain our priority. message FROM the Chief executive Deb Willcox

Our district prides itself on the high standard of care our staff provide to our patients and their families. I have always been immensely proud of the compassion, respect and dignity our staff show towards our patients. It was therefore not surprising to learn our patients feel the same way according to a recent survey. The Bureau of Health Information’s Emergency Department survey of our patients recorded positive results across all categories, but consistently outperformed the state average in the respect and dignity category, as well as in trust and confidence. When asked about their experience in the ED, 75 per cent of our patients said they would speak highly of their experience to family and friends, second only to Northern NSW Health District at 76 per cent. Congratulations to everyone for this fantastic result. It is truly a testament to the hard work and dedication you all show each and every day. This comes as we continue to experience challenging times with the continued transmission of COVID-19 in the community. Unfortunately, our colleagues at Hornsby Ku-ring-gai Hospital’s Emergency Department have been impacted by the virus in recent days. We are taking a very precautionary approach and are working on the advice of our local public health unit, infectious diseases physicians and the public health

Deb Willcox Chief Executive Northern Sydney Local Health District

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