ESTATES PROPERTY MANAGER
CANDIDATE BROCHURE
Director of Design & Development
CONTENTS
Introduction. ................................................ 1-2
About The Trust............................................ 3-6
About Essentia............................................. 7-8
Investing in World Class Facilities................ 9-12
The Role................................................... 13-18
Working at Essentia and GSTT.................. 19-20
Senior Leadership Team............................ 21-22
Application Process. ................................. 23-24
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INTRODUCTION
Thank you for your interest in the Estates Property Manager post at Essentia.
Guy’s & St Thomas’ is one of the largest hospital trusts in the country, with around 17,000 staff, an annual turnover of more than £1.6 billion, and over 2.6 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. Essentia plays a crucial role on enabling the vast array of healthcare services provided by Guy’s and St Thomas’ NHS Foundation Trust and other partner organisations. Responsible for non-clinical healthcare services, Essentia designs, builds and maintains healthcare infrastructure vital to the smooth running of healthcare services, encompassing everything from construction projects and healthcare planning to facilities management, housekeeping, transport and security. We employ around 1,700 people, and our vision is to provide the best service possible within the resources available, to be the estates, facilities and capital management provider of choice in south London and beyond, and to develop innovative approaches to improve the health estate.
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Estates Property Manager
The role of Estates Property Manager is vital to delivering the Trust’s portfolio strategy through effective estate management, as part of its Property Services team. Reporting directly to the Head of Property, the role ensures promotion of the Trust’s considerable property interests, acting as the go to advisor on estate related matters. Offering a broad range of general practice surveying duties, the Estates Property Manager is responsible for implementing and overseeing rent reviews, lease renewals, planning, rent collection, acquisitions and disposals of land and property and acting for the Trust as both landlord and tenant across its incredibly diverse and large-scale London portfolio comprising of over 5 million sqft of space, with annual rent income of c. £10m and rent expenditure of c. £17m. A Chartered Surveyor, the successful candidate will have proven experience of a diverse range of estates management responsibilities across a large scale and varied estate portfolio. Experience within the healthcare sector is preferred, however is not essential. It is vital that the postholder has exceptional interpersonal and communication skills coupled with the ability to work in a collaborative manner with a multitude of stakeholder groups whilst achieving results.
The Estates Property Manager role offers the opportunity to lead on a range of asset management initiatives within one of the UK’s largest healthcare portfolios, creating an environment that in turn will make a fantastic difference to so many.
Best wishes, Alastair Gourlay, Director of Essentia
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About the Trust
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation
trusts. We provide a full range of hospital and community services for people in Lambeth, Southwark and Lewisham, as well as specialist care for patients from further afield including cancer, renal, orthopaedic and cardiovascular services . Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England
including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need
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Building Healthier Futures
it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. The Duchess of Cambridge became the Patron of Evelina London in 2018.
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Estates Property Manager
Our Values to patients and staff drive everything we do
Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day.
Put patients first
Take pride in what we do
Respect others
Strive to be the best
Act with integrity
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About the Trust continued
Our year in numbers 2018-2019
218,000 emergency and urgent care attendances
More than 796,000 patient contacts in community services
93,000 inpatients
1.38 million outpatients
6,492 babies born
123,000 day cases
over £1.6 billion annual turnover
around 17,100 staff
2.6 million patient contacts
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Estates Property Manager
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. In 2019 we combined adult community services with acute medicine and therapy services to create Integrated Care, a new strategic
business unit. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of six accredited UK Academic Health Sciences Centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 17,100 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2018 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS.
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About
Our vision is to provide the best service possible within the resources available, to be the estates, facilities and capital management provider of choice in south London and beyond, and to develop innovative approaches to improve the health estate.
Essentia provides in-house Estates, Facilities and Capital Management for Guy’s and St Thomas’ NHS Foundatioan Trust, as well as services for other local NHS providers in both the acute and community setting. The context within which Essentia works is changing, and at pace. There is an unprecedented appetite for collaboration between Trusts, within the Integrated Care System (ICS, formerly STP) and beyond, and growing interest in Essentia the organisation of choice for the successful management of high quality estates and facilities services.
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Estates Property Manager
Essentia strives to be a great place to work, grow and build a career.
THE ESSENTIA WAY
THE ESSENTIA WAY IS
The Essentia way is
Looking after each other
Working together
Doing it well
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INVESTMENT IN WORLD CLASS FACILITIES
Click photo to see NHS Guy’s and St.Thomas Cancer Centre information website
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Estates Property Manager
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Most recently we have delivered the £160 million state of the art Cancer Centre at Guy’s Hospital.
The new Cancer Centre at Guy’s was designed by Award-winning architects Rogers Stirk Harbour + Partners and specialist healthcare architect Stantec were chosen for their innovative design based around a series of ‘villages’ that give the 14-storey building a human scale
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Looking to the future we have a once in a generation opportunity to build a platform for sustainable future healthcare and develop world-leading healthcare, Biomedical and MedTech clusters in the heart of London
New MedTech Cluster by 2040
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Estates Property Manager
A Biomedical Cluster at our London Bridge site (including Guy’s Hospital) focused on advanced therapies, cellular medicine, cancer and biomedical sciences - building on the success of the Guy’s Cancer
Further capital investment in our
A MedTech Cluster at our Westminster Bridge
Centre and Guy’s Tower as centres for advanced therapies research.
community healthcare estate portfolio , thus enabling better integrated care for our communities, closer to where people live, by improving digital mobility of staff and diagnostic tools, encouraging people to manage their own health, and providing a network.
site (including St Thomas’s Hospital), building on the Trust’s existing strengths in emergency care, diagnostic imaging, paediatrics and
cardiovascular care and the University’s cardiovascular, imaging and healthcare engineering research.
LOOKING TO THE FUTURE PLANS
A c.£200m expansion of Evelina London Children’s Hospital, providing the full continuum of specialist care and delivering a comprehensive children’s hospital for London.
A partnership with Royal Brompton & Harefield NHS Foundation Trust that will transform specialist cardiovascular care for London and the UK.
The Trust will plan and deliver an estate that will be fit for purpose for decades to come, by designing “shell and core” buildings which can adapt quickly and easily to different uses, so that we can refit them every 10-15 years, depending on our needs. This is not a one-off exercise, but a sustained strategy of investment and growth that is financially sustainable over the long-term. Healthcare is rapidly changing. In the future the treatments and technologies available to patients may be radically different. We need buildings that are designed with a degree of flexibility and future-proofing. We aim to treble the amount of space across our estate from the current 381,000 sqm to 1.1M sqm by 2050. Space not required by the Trust and King’s Health Partners will be available to research institutions and life science industry partners, including startups and SMEs. Co-location of these uses is central to the development of our MedTech and Biomedical Clusters model.
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JOB DESCRIPTION
Estates Property Manager
Job Title Estates Property Manager, Essentia Responsible To Head of Property Services Accountable To Head of Space and Property Strategy
Salary Band 7
Job Summary
A Estates Property Manager is required to join the small Property Services team at Guy’s & St Thomas’ NHS Foundation Trust to support the Head of Property in protecting and promoting the Trust’s considerable property interests. The post holder will lead on a wide range of property management issues on a varied portfolio of healthcare and commercial premises based in central and south east London and south east England. The role will include the implementation and overseeing of rent reviews, lease renewals, acquisitions and disposals; acting for the Trust as both landlord and tenant. Key Relationships • Heads of Service, Senior Managers, Head of Property, Head of Space and Property Strategy and the Director of Asset Management
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Estates Property Manager
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DUTIES AND RESPONSIBILITIES
Operational Delivery • Responsible for the day to day management and professional work relating to the property portfolios of Guys and St Thomas NHS Foundation Trust in accordance with landlord and tenant legislation and good estate management practice and dealing with, lease renewals, grants of new leases, landlord consents, property inspections, rent arrears and debt recovery and the co-ordination and calculation of service charges. • To provide and receive highly complex, sensitive and contentious information and deal with it in an appropriate manner. To be able to brief senior managers in an efficient and succinct fashion. To make cogent judgements across wide estate issues taking into account legislation and conflicting demands. • To plan and co-ordinate a broad range of complex activities including legal, planning applications and occupations across the Trusts estate and to adjust plans and strategies to meet priorities. Sustained periods of mental concentration will be required and an ability to adapt to unpredictable work patterns. The working environment is fast paced and changeable. • Respond to planning applications on behalf of the Trust for adjacent property developments to protect the Trusts interest. This will include representing the Trust at external meetings. • Support the CAD team by providing accurate up to date information on plans and information of the whole estate covering all aspects of information necessary, including legal plans. • Liaise with non-Trust occupants of Trust space to assist in the preparation and maintenance of service level agreements for the provision of utilities and building and engineering maintenance. • To use computer software to develop or create reports and documents and to have wide experience of storing and managing legal property documents. Contract Management • Lead on complex negotiation’s on new lettings and lease renewals and undertake general estate’s management work relating to Guys and St Thomas NHS Foundation Trust. • Negotiate and agree terms for licences, wayleaves and easements in respect of the Trust’s property and investigate and resolve encroachments on Trust holdings. • The post holder will be an authorised signatory to a pre-agreed delegated budget and will provide support in managing the overall Property Services’ budget currently in the order of £19 million pa.
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Estates Property Manager
• Identify property savings and new revenue streams and to ensure their implementation to meet the Trust’s Cost Improvement Plan. • The preparation of particulars and marketing of land and property for sale or to let. • To provide valuation advice to Head of Property and generally to assist with the valuation of Trust properties as required. • Support the Head of Property in preparing regular reports on legal and planning issues for the Trust Board and sub committees. To support the implementation of the evolving strategic estate development plan and to lend property specialist assistance to Capital Project colleagues. • Responsible for ensuring the accuracy of the Trust’s asset database for property information and to undertake the audit of maintenance of Estates’ records on the Trust’s MiCAD system. • To ensure that key and trigger dates are accurately uploaded to the Trust’s electronic management system and that such dates are responded to and actioned as appropriate. • Procure and recommend the appointment of third party consultants and agents or other service providers in accordance with the requirements of the Trust’s Standing Financial Instructions. • Manage consultants’ and multidisciplinary team’s workload and outputs to ensure delivery to agreed timescales. • To foster and maintain a good working relationship with third parties and to assist in managing the Trust’s appointed solicitors. • Represents the Trust at formal board meetings with both internal and external stakeholders. Liaise with external partners and lead negotiations where appropriate with internal and external groups and contractors as required. • To regularly undertake property inspections and site visits of occupied and vacant buildings and land. • Such other duties as may be specified by the Head of Property Services.
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PERSON SPECIFICATION
Qualifications/Education Essential
Educated to degree level or the equivalent level of knowledge, skills and experience. Chartered Surveyor or qualifications and experience leading to Chartered status. Expert technical knowledge in Property Management.
Desirable Evidence of recent continuing professional development.
Experience Essential Extensive experience in Property Management in a large property and varied estate portfolio. Experience of managing major asset portfolios. Experience of strategic asset management. Effective leadership. Experience of representing an organisation at high level meetings with internal and external bodies. CAD/space management experience. Desirable Understanding of financial and environmental risks of poor space utilisation. Experience within the NHS or other public sector body. Knowledge and understanding of clinical development, service re-design and best practice and how this relates to property management.
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Estates Property Manager
Skills, Knowledge and Abilities Essential Expert knowledge of planning, land law and Landlord and Tenant legislation. Knowledge of design practice within the Construction Industry. Ability to lead on complex and sensitive Estate management negotiations. A team player, with team building skills, but with the ability to work alone. Ability to manage a complex workload. Able to communicate effectively with and influence most senior management and partner organisations. Excellent report writing skills. Strong interpersonal skills and strategic thinker. Professional in approach, outward looking and confident. Ability to analyse highly complex problems and develop practical and workable solutions in order to address them. Presentation skills and excellent communication skills.
Desirable Risk Management processes.
Additional Information Self-motivated and proactive. Maintain a professional approach, interacting with a variety of organisational levels, adapting style accordingly.
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WORKING FOR ESSENTIA AND GSTT
Health, wellness & recreation
At Guy’s and St Thomas’ you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard. As a member of Essentia and GSTT staff, you’ll be provided with a competitive salary and pension scheme, generous annual leave, excellent training and development opportunities as well as numerous other attractive benefits to help actively encourage a positive, diverse, healthy and family friendly culture in our workplace.
• Access to staff gym at St Thomas’ Hospital and a 25m swimming pool at Guy’s Hospital • A comprehensive staff health and well-being programme, ‘5 ways to a healthier YOU’ • Employee assistance programme • Free staff counselling service • Sleepio programme • Free eye tests • Free stop smoking service • Free access to physiotherapy • Access to weight management programme • Headspace app • Weight Management Programme • Happier@Work Programme • On-site cinemas for patients and staff Total benefits worth c. £750
Financial
Paid holiday
• Life Insurance Cover • Ill Health Severance Cover • Company Pension
• 27 days (plus bank holidays) when you start • 29 days (plus bank holidays) after five years service • 33 days (plus bank holidays) after 10 years service • Plus the opportunity to buy and sell annual leave each year
Contribution (14.3% employer contribution)
• Season ticket loans • Salary sacrifice schemes Total benefits worth between £14,000 to £18,000 depending on salary level
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19 Programme Director Director of Performance & Improvement
Education, training and development support
• Our education, training and development department (ETD) creates in-house courses and supports staff needing specialist training elsewhere.
Family
• The Trust holds the
Investors in People Gold Standard, the highest level of recognition any organisation can achieve under the national Investors in People scheme.
• Subsidised on-site nursery • Childcare vouchers • Flexible working policy • Support for carers
Get involved
• Access to the Thomas Guy sports and social club • Fundraising and volunteering opportunities with the Guys’ and St Thomas’ Charities
GSTT has an active commitment to equality and diversity, welcoming people of all backgrounds, nationalities and religions. We are recognised as a healthcare leader by Stonewall and the Trust is a disability confident employer.
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Further information working at GSTT can be viewed here.
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Candidate
Director of Essentia
Director of Operations (Supported by Site Directors)
Director of Performance & Improvement
• Site based soft FM Management • Site based hard FM Management
Director of Estate Development
• Employee Engagement • Statutory Compliance + Health & Safety • Disability Discrimination • Operational Contracts Management • Customer Service / Telephony • Internal and External Customer Relationships • Operational Services Contracts • Backlog & Minor Works Management • Setting standards and policy for Hard and Soft FM • Sustainability • Fire Safety Management
• Data collection & reporting • Quality Standards • Operational Financial Management • Workforce & Essentia Academy • Business Planning • Improvement & Efficiency Programme’ • Risk Management & QA • ERIC and Model Hospital returns and analytics • Procurement (incl Capital Procurement) • ISO accreditation
• Adaptable Estate Design Standards • Contractor/Developer Partnerships • Private sector financing • Adaptable Estate Delivery Management • Commercial & Legal Negotiation with Developers • Tenant Procurement & Negotiation
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Estates Property Manager
Programme Director
Asset Management Director
• Project Planning oversight • Governance and Oversight • Capital and Operational Interdependencies • Capital Programme monitoring • External relationships monitoring/ management • Administrative Management and agenda planning • Strategic capital /
Director of Design & Development
• Estate Strategy Development • Strategic planning of healthcare estate • Property and Asset Management • Space Management • Commercial management of assets • Landlord and tenant relationships • Planning approval
• Technical Design
Standards for capital projects • Strategic and functional planning • Design Management • Fit-out ·Contractor Management • Commissioning & Handover • Technical Supervision • Infrastructure Design and Planning • Internal & Public Stakeholder Engagement • Programme Office & Resource pool (capital)
oversight and benefits realization reporting
• Meetings
management (decision making) • Corporate support & risk management
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Essentia is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group
To arrange a confidential briefing conversation please contact our advisors
Stephanie Howe stephanie.howe@mrgpeople.co.uk and Ben Duffill ben.duffill@mrgpeople.co.uk of MRG.
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Estates Property Manager
APPLICATION PROCESS
Applications should consist of a comprehensive CV of not more than 4 pages and a covering letter of not more than 2 pages Applications should be sent to stephanie.howe@mrgpeople.co.uk
The closing date for applications is 7th June 2020.
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