TRANSPARENCY REPORT
FOR THE PLANET
Repair Service Our repair service is key to extending product life. In 2024, we handled 124 in-store repairs in Madrid (11 led to product swaps) and resolved 36 online cases by sending spare parts. We also promote local repair through a collaborative online map and collect worn backpacks in exchange for discounts on new ones. Because the most sustainable product is the one that lasts.
Jorge Eduardo Pillajo, taller “El Relámpago”, Madrid
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