HIGH FIVES! Easy
Wow From: Jeff Thomas, Fruitland
To: Jeff Keeney and TVID Exterior Team Big shoutout to Keeney and the team! We had a garage door service that was above and beyond normal circumstances. The garage door team showed up and knocked it out, which made our builder very happy. The gutter guys showed up to replace some damaged gutter on the store, and one hour later, they were packing up and headed to the next job. I appreciate the timely manner in which both services were done. Great job. Strive
when I forgot my safety vest. I appreciate him looking out for me and others. Nate radiates interdependency by being his brother’s/sister’s keeper and looking out for others even when no one else is around to see it! Thank you, Nate! Guide From: Tristen Benavidez, Twin Falls To: Zach Phillips and Justin Osterhout, Twin Falls Zach and Justin go above and beyond to ensure things run smoothly in the yard and on deliveries. They aren’t above hopping in the truck to help other drivers manually unload product or deliver house packs themselves. This helps us not be strained and ensures the customers have what they need on time.
From: Aaron Price, Corporate To: Marisa Richter, Corporate
Marisa embodies ownership by constantly working to make building easy for Franklin’s customers. Marisa worked long and hard this year searching for the right tool to improve credit applications for customers, happily considering every option possible. Marisa was elated when a new platform was approved with the green light to implement, showing me how much she cares about process improvements. Safe From: Claudia Torres, Caldwell To: Nate Narte, Caldwell I want to give a HUGE thanks to Nate Narte for letting me know I was missing my PPE
From: Chris Morrison, Caldwell To: Alex Evans, TVID Exterior
Two weeks ago, our only delivery truck had to go in for a transmission problem. Alex didn’t hesitate to grab the keys and let us use the truck they had. Without their truck, we would have been in a very tight spot not being able to make our deliveries. Thank you Alex and TVID Exterior team!
In Caldwell, we are dedicated to delivering top-notch window services and making the building process as seamless as possible for our customers. Our Window Service and Delivery Department is a vibrant and dynamic team, motivated to grow our department and build our brand as a leading window retailer. Patty, who leads the quoting and ordering process, is the first step in our outstanding service chain. She constantly seeks the best solutions for each job and strategizes on how to secure bids, laying a strong foundation for our exceptional service. Our delivery team, comprised of Devlin, Mark, and John, is the backbone of our operations. They handle inbound materials, manage on-ground inventory, and oversee outbound deliveries with precision and care. Devlin, our newest member, has already proven to be an invaluable asset to the team. Together, they are always exploring innovative ways to enhance the customer experience with every delivery. The Service Department, featuring Stan, Chris, and Ryan, is our customers’ go-to team when they encounter any issues with their windows. With their expertise and professionalism, they swiftly resolve problems, giving our customers peace of mind, knowing they are supported by a reliable and skilled team. Thriving Together: FRANKLIN’S WINDOW SERVICE AND DELIVERY DEPARTMENT
Gus and Dustin form our dynamic Sales team. Dustin, who has always had a knack for sales, has thrived since transitioning to be our sales specialist. His passion and expertise drive our sales efforts forward. Gus, with his unwavering motivation and hard work, is always finding ways to make building easy. Between proactive communication with customers and seamless internal coordination with our team, Gus brings to life what it means to think and act like an owner. Together, our Window Service and Delivery Department embodies the spirit of teamwork and excellence. With such a motivated and cohesive team, the window department is poised for continued growth and success, solidifying our position as a trusted window retailer in Western Idaho.
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