Sofitel London St James is a five-star luxury hotel located in the centre of London, minutes away from Buckingham Palace. Our hotel is committed to achieving best practices for environmental and social sustainability. We have been certified by Green Key, a leading standard for excellence in the field of environmental responsibility and sustainable operation within the tourism industry. Additionally, we are aiming to get Earth Check certified in 2024.
SUSTAINABILITY POLICY
Nestled in the heart of London, just moments from Buckingham Palace, Sofitel London St James is a distinguished five-star hotel that blends timeless elegance with a resolute commitment to environmental and social responsibility. Housed in a striking Grade II listed building—originally the headquarters of Cox and King’s Bank in 1923—Sofitel London St James became a flagship property for the Sofitel brand in 2002. Today, the hotel offers 183 beautifully appointed rooms and is home to a collection of exceptional experiences: the refined Rose Lounge, the vibrant St James Bar, our award- winning spa, and the Michelin-starred Wild Honey St James and its sister concept, Bistrot at Wild Honey. We take pride in leading sustainable hospitality, holding Green Key certification and EarthCheck Silver accreditation—two globally recognised standards of excellence in sustainable tourism and environmental management. Understanding the environmental and social impact of daily operations, we have established a dedicated Sustainability Department, led by a CSR Manager and Sustainability Coordinator. Together, they ensure our practices align with ambitious, measurable sustainability targets across all departments. Our sustainability strategy is built upon six core pillars, guiding our progress in environmental stewardship and social inclusion. Through annual data assessments, we set targeted actions and benchmarks to continuously improve energy efficiency, reduce waste, and promote responsible sourcing. Working in close collaboration with Accor and our in-house Green Team, Sofitel London St James actively addresses Corporate Social Responsibility goals. We engage all stakeholders—guests, staff, suppliers, and contractors—in our sustainability journey. Particular focus is placed on supporting local businesses and sourcing sustainable products wherever possible. 94% of our workforce lives in London, ensuring that the vast majority of our team is locally based yet bring with them rich international backgrounds. We prioritise hiring locally to support our community and reduce the environmental impact of commuting. Sofitel London St James remains fully compliant with national legal and labour regulations and is committed to the highest standards of ethical conduct. We believe true luxury is not only about refinement and service—but also about responsibility and impact.
OUR INITIATIVES COMPLETED & UNDERWAY
Banning Single-Use Plastic:
Circularity:
Diptyque refillable bottles Plastic free laundry bags Amenities re-designed with compostable PLA or Plastic free alternatives Plastic free tea and coffee capsules in the rooms Removal of plastic bin bags in rooms Key cards made of FCS Certified wood
We are segregating our waste into several waste streams, including paper & cardboard, mixed recycling, glass and food waste. We use in-house Brita water stations to refill glass water bottles Using FCS certified paper and stationary Upcycling and reupholstering furniture, where possible, in renovations
Waste Management:
Food and Beverage
We have installed an ORCA food waste processor system We are monitoring and reducing our food waste in all F&B outlets We are using Orbisk SMART measuring tools to gather data on our food waste, and help us reduce further
Fish & Meat: Working with Suppliers who have SALSA certification Only using Free-Range Eggs Giving preference to local and smaller businesses Working with an oil supplier that recycles our used oils. Working on a sustainable events menu We have 3 beehives on our roof Locally sourced, seasonal products for our Michelin-starred restaurant Wild Honey St James
Energy and Water Efficiency:
We have installed LED lighting Implementing an energy monitoring system Measuring and reporting our energy and CO2 emissions We reduce the washing of towels and linen to every two days (unless requested by guest)
Social Responsibility:
Diversity, Equity and Inclusion projects with our staff, such as monthly national food celebrations in our canteen Working with Charity Begins at Home, a local homelessness charity, to volunteer and donate food, clothes, and personal care products
Back of House:
We are currently trying to eliminate single-use plastic in the back of house Using mostly eco-labelled cleaning products Researching Ozone Water as a natural cleaning alternative
Certificates:
Green Key certified EarthCheck Silver certified
Marie-Paule Nowlis General Manager Sofitel London St James & Area General Manager Sofitel UK, April 2025
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