Sofitel London St James is a five-star luxury hotel located in the centre of London, minutes away from Buckingham Palace. Our hotel is committed to achieving best practices for environmental and social sustainability. We have been certified by Green Key, a leading standard for excellence in the field of environmental responsibility and sustainable operation within the tourism industry. Additionally, we are aiming to get Earth Check certified in 2024.
Sustainability Policy
Located in the heart of London, just moments from Buckingham Palace, Sofitel London St James is a five-star hotel where timeless elegance is complemented by a strong commitment to environmental stewardship and social responsibility. Set within our Grade II listed building on Waterloo Place, we balance historic heritage with responsible, forward-thinking operations. Across our 183 rooms and suites, and throughout our distinctive venues, including the Rose Lounge, St James Bar, our award-winning spa, the Michelin-starred aWild Honey St James, and sister concept Bistrot at Wild Honey, sustainability is integrated into the guest experience and embedded in our daily practices. Our leadership in sustainable hospitality is reflected in our Green Key and EarthCheck Silver accreditation, which provide globally recognised frameworks for continuous environmental performance improvement. A dedicated Sustainability Department oversees the implementation of our strategy, conducting annual data reviews to set clear targets and drive measurable progress in energy efficiency and carbon reduction, water conservation, waste reduction and recycling, and responsible sourcing. Working closely with Accor and our in-house Green Team, we continuously develop and monitor our Corporate Social Responsibility objectives, ensuring environmental considerations are integrated into operational decision-making, such as prioritising partnerships with local, sustainable, and Fairtrade suppliers wherever possible. At Sofitel London St James, 96% of our team members live within London, supporting the local economy while reducing commuting-related environmental impacts. Yet sustainability extends beyond our walls to meaningful community engagement. Our team proudly supports local charities through volunteering and donations with Charity Begins at Home, and by partnering with Room to Reward. Sofitel London St James operates in full compliance with all applicable legal and labour requirements and upholds the highest standards of ethics, integrity, and human rights in line with Accor’s global commitments. We believe that true luxury is defined not only by exceptional service and refinement, but also by the positive and lasting impact we create for our environment, our community, and our people. Through continuous improvement, Sofitel London St James remains committed to advancing sustainable hospitality in London.
LONDON ST JAMES
Our Initiatives Completed & Underway In alignment with Accor’s Sustainability Strategy and commitment to Net Zero 2050
Circularity: We are segregating our waste into
Banning Single-Use Plastic:
Refillable Diptyque amenities Plastic-free laundry bags Plastic-free tea and coffee capsules in the rooms Removal of plastic bin bags in rooms Key cards made of FSC-certified wood Waste Management: Using Orbisk SMART measuring tools to gain food waste insights allowing for menu planning and reducing wastage Zero-to-landfill commitment with Veolia
several waste streams, including paper & cardboard, glass and food. We also recycle
open soap bars with Clean the World We use in-house Brita water bottling systems for all food & beverage outlets Using FSC-certified paper and stationery Donating, upcycling and reupholstering furniture, where possible, in renovation Food and Beverage: Fish & Meat: Working with Suppliers who have SALSA certification Only using free-range eggs Giving preference to local and smaller businesses Working with an oil supplier that recycles our used oils Launched a low-carbon events menu with Foodsteps
Trialling filtered tap water in guest bedrooms to reduce glass water bottle wastage
Revamped events buffet display to better control quantities and reduce food waste
Energy and Water Efficiency:
We have installed LED lighting throughout the building Tracking and reporting our energy and CO₂ emissions We reduce the washing of towels and linen to every two days (unless requested by guest) Use of a Building Management System to understand and more efficiently control our energy usage Measures are in place to optimise water use in the jacuzzi and reduce overall water consumption Responsible linen management within our spa to reduce laundry volume and environmental impact
We have three beehives on our roof providing urban biodiversity support Locally sourced, seasonal products for our Michelin-starred restaurant Wild Honey St James
Social Responsibility: Diversity, Equity and Inclusion projects with our staff, such as monthly national food celebrations in our canteen Member of Riise, Accor’s gender diversity network Partnering with Charity Begins at Home to volunteer and donate and Room to Reward to give back to our community
Back of House: Working to eliminate single-use plastic in the back-of-house
Certificates:
Use of eco-labelled cleaning products and Ozone Water as a natural chemical alternative, to reduce the environmental impact from chemical production, transportation, storage, and disposal
Green Key certified EarthCheck Silver certified
LONDON ST JAMES
Marie-Paule Nowlis General Manager Sofitel London St James, March 2026
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