UAL - Security Operations Manager

Security Operations Manager Candidate Information Pack

Photograph by John Sturrock.



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UAL Estates Strategy Overview of Residences

Job Description

Person Specification

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The Recruitment Process

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University of the Arts London ( is a hotbed of creativity, innovation and invention across the knowledge economy. It draws together six Colleges with international reputations in art, design, fashion, communication and performing arts. The University has a world-class reputation and is made up of 6 equally renowned Colleges, Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is home to a diverse body of 19,000 students from 130 countries. We are proud of our international student and staff community, creating a vibrant, multi‐cultural environment.



University of Arts London

University of the Arts London is in the top 5 universities in the world for art and design. They offer an extensive range of courses in art, design, fashion, communication and performing arts. Their graduates go on to work in and shape creative industries worldwide. UAL has produced over half of all Turner Prize winners since its inception in 1984. - Half the Turner Prize nominees and both winners for 2016 and 2017 were UAL alumni - 36 of the 77 Royal Academicians are UAL alumni, serving or former staff.

- Over two thirds of the winners of British Designer of the Year are UAL alumni. UAL alumni have taken home the award for the past three years running (2015 – 2017). - 14% (20) of the Current Royal Designers for Industry are UAL alumni. - Over half of the fashion designers that showed at London Fashion Week 2018 are UAL alumni. - Other alumni have gone on to take home some of the industry’s most prestigious art and design awards including BP Portrait Award, Jerwood Prize, Taylor Wessing Photographic Portrait Prize, Queen Elizabeth II Award for British Design, Minerva Medal, BAFTAs, Golden Globes and Oscars.


UAL Estates Strategy

The University aims to be a place that will challenge, inspire, surprise and stimulate, to be recognised as one of the foremost institutions in the world for learning, practice, research and development in arts, design and communication, and to provide a learning environment in which originality is recognised, difference is respected, and excellence is pursued.


UAL has an incredibly diverse estate spanning Central and Greater London and includes a broad range of property types encompassing academic, teaching, research, commercial, social, hospitality, residential and public realm spaces. The property portfolio is made up of 16 academic sites and 12 student residences hubs with buildings ranging from listed historic buildings to new state of the art facilities. This dynamic and diverse mix in one the world’s leading cities gives an exciting and challenging proposition to the UAL Estates department. The Estates department is currently undertaking an unprecedented estate transformation programme. Following the success of UAL’s relocation of Central Saint Martins as the centrepiece of the King’s Cross regeneration scheme, we are proposing over the next 5-7 years to replace over half of the academic estate with some major developments including two buildings in Stratford and Elephant and Castle totalling circa 70,000 sq m. We will increase our portfolio of owned halls of residences by the addition of at least two halls totalling circa 800 beds and continue to maintain and adapt the remainder of the 170,000 sq m estate to meet the needs of the University for decades to come. The current financial strength of the University, combined with opportunities in the property market, provide a unique opportunity to deliver the vision of a more unified, rationalised estate. Whilst recognising the importance of the individual identity of the six Colleges, this is an opportunity to create greater campus environments, showcase its collections and archives and enable the University to act cohesively. 07

Primary interventions up to and beyond 2022 will be:

• The creation of new facilities for London College of Communication, London College of Fashion, Camberwell College of Arts, and University Services; parts of Chelsea College of Art will also be upgraded. • A new Students Residence hall has now been delivered at Camberwell College of Arts and opportunities to build further UAL owned or part owned Halls of Residences are being explored, particularly local to academic premises where viable. Means of shortening tenures and providing lower rental accommodation for students will be pursued and the Pastoral and Social Programme activities in residences will be a core part of service delivery. • A backcloth of creating a sustainable estate will enable the University to position itself as an influencer in this area for decades to come. The design of new premises will incorporate low energy sustainable operational concepts. • The Facilities Management Services to the Colleges and University Services are tailored to suit the evolving development and rationalisation of the estate. The Services Team maintains the estate ensuring compliance with safety standards. Maintenance is proportionate to the condition and predicted tenure of each building. • In operating, maintaining, rationalising and developing the estate the Student Experience and working environments for staff are of paramount importance. Through effective engagement with end users their needs and priorities are embedded in the strategy. • Buildings for the future must be future proofed for the digital world and appropriate for multi-functional usage for multiple stakeholders. Through research and innovation UAL will strive for world class sustainable facilities.


Central Saint Martins ER

Key to locations Central Saint Martins KX – Kings Cross ER – Elthorne Road BH – Back Hill London College of Fashion JPS – John Prince’s Street

Sketch House

Cordwainers Court

LG – Lime Grove GL – Golden Lane CR – Curtain Road MS – Mare Street UAL

Central Saint Martins KX

London College of Fashion MS

Will Wyatt Court


Central Saint Martins BH

London College of Fashion CR

LCF 03 London College of Fashion GL

Costume Store

AS – Accommodation Services Office CO – High Holborn/Central Offices


London College of Fashion JPS


Don Gratton House

Key to tube lines

London College of Fashion LG

Jubilee Northern Bakerloo Central Circle District Hammersmith Metropolitan Victoria Piccadilly London Overground Waterloo & City DLR First Capital Tramlink

London College of Communication

Chelsea College of Arts

Highline Building

Bernard Myers House

Camberwell College of Arts

Brooke Hall

The Glassyard Building

Camberwell Campus

Furzedown Student Village

Wimbledon College of Arts


Job Description (1)

Job title: Security Operations Manager Accountable to: Head of Campus Services Contract length: Permanent Location:

The Granary Building, 1 Granary Square, Kings Cross, London N1C 4AA/ Across UAL sites

Who we are The Estates Department provides a number of core services across the University’s 16 academic sites including facilities management, catering and commercial services, sustainability and energy management, estate management, project management, and property developments. It also works with 12 Halls of residence, three of which are UAL Estates managed halls. Role Purpose: The Post holder will lead on the management of all aspects of security to ensure a safe and secure environment for our students, staff and visitors across the UAL estate. This will include the development and implementation of the security strategy in the areas of physical, technical and information security, ensuring that a commensurate risk based approach is taken to adopting physical security measures and controls. This will require they have expert industry knowledge of the technology influencing security systems and operations. The role will also involve the provision of expert advice and guidance to the wider UAL community in matters of security and business continuity plans. Duties and Responsibilities • To plan, develop, manage and oversee the delivery of security operations across all UAL colleges. • As the security systems technical lead you will be conversant in the digital advances in security technology that are influencing and shaping security equipment, systems and operations. • To assist the Head of Campus Services in the development of the University strategy for security systems infrastructure for all University buildings which will include; physical security, access control, CCTV, intruder alarms etc., • Responsible for the review/development and implementation of robust security system processes & procedures to support the day to day operational activities such as; recording of security incidents, reports, escalation, University ID cards and their ongoing monitoring/review. • To lead in the development and maintenance of Emergency, Crisis Management and Business Continuity plans as required. This will include conducting specific duties assigned to the post during an emergency or crisis.

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• To have oversight and a clear understanding of the security threats to the college, undertaking periodic risk management reviews and liaising with external security services as necessary, in order to keep abreast of changing security threat levels and risks, and ensure that the College’s processes and procedures are adapted accordingly. • Develop strong internal and external networks. Such networks will be used to identify solutions and exchange best practice to develop and promote a positive security culture at all levels within the College. • To advise senior management on confidential or sensitive matters and act as the conduit between UAL and the police at all levels in order to expedite solutions to sensitive/ difficult situations. • Responsible for overseeing and governing the data processed by university security systems, ensuring processing is compatible with the law and University policy. • Responsible for the development and implementation of the university’s security incident reporting systems. • To ensure appropriate 24hr incident management structures are in place including in relation to student support and that these structures are regularly tested.

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Job Description (2)

• To be the authority and escalation point for access control senior administrators in relation to changes within the system such as naming conventions, groups and resolution for software issues.

• Develop, review and monitor the training requirements and continuing professional development for security staff & security system operators.

• Working closely with the Estates department maintenance and project teams, contract service providers and other relevant stakeholders to ensure that all University security systems are fully operational and maintained.

• To work with dedicated stakeholders across UAL and others during the preparation, planning stage and during the actual event to ensure that events/visits to UAL are safe and secure.

• Responsible for the management and close liaison with the colleges, Facilities Managers and IT network services in the production process of staff and student ID cards and oversight of the provision of first line support for ID card production related software and equipment issues.

• Required to identify, audit and develop specifications for the university security systems including Access control, CCTV, intruder alarms and key suiting across the estate and their procurement.

• To lead on minor security equipment/system projects and contribute to the larger estate projects through consultation with appointed project managers.

• To lead the University’s programme for introducing Consolidated Delivery across its sites and being responsible for effectively linking this to the overall security provision.

• To represent UAL on external Security Forums, Security Association Meetings.

• To assist the Head of Campus Services in the administration of the budget allocated to security systems.

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• To complete security risk and camera impact assessments.

• To be flexible as from time to time there may be a requirement to respond to security system issues out of hours.

• To have input into the continuous improvement of the University Disaster recovery and business continuity plan.

As a senior member of the University, the following applies: • You will be expected to work such hours as are reasonably necessary to fulfil the duties and responsibilities of the role.

• You may be required to work such additional/different hours as may from time to time be necessary for the proper and efficient discharge of duties which may include evenings, Saturdays, Sundays and bank holidays.

• You will be required to regularly travel to other sites as necessary.

General • To perform such duties consistent with your role as from time to time may be assigned to you anywhere within the University. • To undertake health and safety duties and responsibilities appropriate to the role. • To work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work. • To personally contribute towards reducing the University’s impact on the environment and support actions associated with the UAL Sustainability Manifesto (2016 – 2022). • To undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities. • To make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness. • To conduct all financial matters associated with the role accordance to the University’s policies and procedures, as laid down in the Financial Regulations.

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Job Description (3)

Key Working Relationships • FM managers

• Contractors and service partners • Senior college representatives • Estates professionals • External professional groups Specific Responsibilities Budgets: TBC Staff: TBC Other (e.g. accommodation; equipment):

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Person Specification

Job Title: Security Operations Manager

Specialist Knowledge/ Qualifications

•Security Industry Qualification at Certificate or Higher level. •Senior Management qualification •Member of an appropriate professional body •Prince2 or similar project management qualification •Qualification In crime prevention through environmental design (CPTED). •Emergency management •IOSH Managing safely •STORM or ASSIST or relevant Suicide awareness training

Relevant Experience •Senior security management experience including organisational planning and lead delivery of security function and teams across a multi-site estate. •An understanding of the challenges in a Higher Education environment

•Managing the operational administration of security access systems such as: Salto ProAccess SpaceControl Soft Identity AccessParagon- ID info Smart or similar. •Completing physical and environmental security risk assessments. •Experience of planning, exercising and delivery of emergency management and business continuity •3rd party security contract management experience •Professional experience of providing technical specifications for •Strong and effective communicator with experience to building strong and effective networks to influence and operate at all levels through the organisation from Executive to front line service areas. •Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way. •Ability to analyse and present complex data •Experienced in writing business cases, reports and security procedures. •Excellent management and leadership skills •Customer focused approach to service delivery •Ability to motivate and lead a team of third party security staff. public tender projects •Budget management

Communication Skills

Leadership and Management

Planning and Managing Resources

•Ability to manage priorities with strong organisational and administrative skill


•Ability to work as part of team

Creativity, Innovation and Problem Solving

•Ability to make decisions and find solutions using own initiative within the constraints of given policies and procedures



The Recruitment Process

For a confidential conversation please contact our advisor Rob Cullum of The Management Recruitment Group. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering statement (of not more than 2 pages). Applications should be sent to Rob Cullum T: 020 3962 9900 E:

Closing date for applications: Sunday 23rd February 2020.

The Management Recruitment Group

52-54 Gracechurch Street London EC3V 0EH Tel: 020 3962 9900


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