FINDING SUCCESS WITH FASTSCAN.IO ™
User Story
When Dr. Jared Despain of Olympic SmileCare in Port Hadlock, Washington, set out to upgrade his practice’s scanning technology, he needed more than just a replacement. With two doctors, a busy hygiene team, and patients expecting speed and quality, his priority was finding a solution that could handle the workload while delivering consistently excellent results (plus great support!). That’s why he turned to the fastscan.io ™ Scanning Solution featuring Medit. Why Use Multiple Scanners? With two doctors, several hygienists, and a variety of cases with unique clin- ical demands happening every week, Dr. Despain quickly realized that one scan- ner per office wouldn’t be enough. “We knew we needed two scanners because we have two doctors working all the time,” he explained. “You start to realize the scan- ner becomes your pinch point. When you can’t do a nightguard scan at the same time as a crown prep, that’s when it’s time to add another scanner.” The flexibility of multiple scanners has allowed his team to keep cases moving and avoid bottlenecks. “An assistant can be scanning a retainer while I’m doing a crown in another operatory. It keeps the
When deciding to switch from a different brand for a scanner, one factor stood out above the rest: support. With fastscan.io, that means hands-on training and ongoing help from a real Glidewell technician. “I went to a course at Glidewell and kept hearing from other users how good the support was,” Dr. Despain shared. “And they were right. If I have an issue, the first thing we do is pick up the phone. Somebody is always there to help out, and we really appreciate that.” He contrasted that with his previous expe- rience: “With our old scanner, the support was essentially nonexistent. They would charge with every little subscription and support item. I just can’t stand being nickel and dimed like that.”
Jared Despain, DDS Private Practitioner I Port Hadlock, WA
whole practice flowing,” he said. Reliable Support and Training
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