Programme
HR street market, lunch and networking: See page 8–9 for details
13:00
Breakout sessions
14:20
B1 - Marquee Interactive session – building resilience: for individuals and organisations Jo Banks , Owner, What Next Consultancy B2 - Spike & Fly Interactive session – furthering diversity and flexibility in the workplace Tony Vickers-Byrne , Chief Adviser for HR Practice, CIPD B3 - Aylesford Interactive session – the employee as a customer of the organisation Sandra Thompson , Applied Customer Experience, Course Founder and Lead, Exceed all Expectations
Refreshments and exhibition
15:20
C losing keynote – the key to motivation and collaboration Michelle Mills-Porter, Managing Director, Mmp
15:40
Closing remarks Shakil Butt , Honorary Treasurer, CIPD
16:25
Event close
16:30
Midlands Annual Event 2019 | 7
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