Duties and Responsibilities
Job Description
Job Title:
Senior Sales & Marketing Manager
Department: Reports to:
Professional Services / Estates and Facilities / Commercial Services Head of Commercial Operations & Venues (Commercial Services)
Grade:
Grade 5
Hours per week: Current Location:
Full-time (35hrs)
Mile End
Job Context
Queen Mary University of London is one of the UK’s leading research universities, committed to improving social justice and achieving the previously unthinkable. The Marketing and Communications Directorate is responsible for raising the awareness and reputation of Queen Mary among its target audiences, and for increasing the quality and quantity of Queen Mary applicants. This role sits within the Communications team with a dotted line into the Principal’s Office.
Job Purpose
The QM Venues Team will see significant growth over the medium term (2 to 4 years) as Queen Mary grows the Estate with new teaching and accommodation coming on-line, which will bring new opportunities for the Commercial Events team to grow sales. Reporting into the Head of QM Operations & Venues you will be part of the Venues Management team and will be responsible for the day-to-day management of the sales team including performance management, training, development and annual appraisals. The commercial sales team is responsible for the profitability of Queen Mary University of London (QMUL) venues and summer accommodation business. The Senior Sales & Marketing Manager is responsible for maximising income opportunities through clear sales and marketing strategies and rate setting.
Job purpose
The Senior Sales & Marketing Manager will be responsible for pro-actively increasing income generation through clear marketing tactics, account management, setting of team SOP’s regarding enquiry responses and conversion as well as handover to the operational team. The Senior Sales & Marketing Manager, will develop a strong understanding of the venues, accommoda- tions, and wider campuses they are selling and will work closely with the Senior Events & Operations Man- ager to ensure both the sales and operations teams work cohesively together.
The Senior Sales & Marketing Manager, will support the Head of Commercial Operations & Venues to set clear income targets for the team, set a marketing budget and oversee the ROI’s.
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