Efficient vs. Effective Technology Use JasonWilliams (PhDGraduate) Saurabh Gupta (Dissertation Chair) Adrianne Randolph (Second Supervisor) Stacie Petter (Reader)
Overview Information technology (IT) is foundational to modern work systems, but its nuances like how to best use technology for a given situationare not fully understood. This study develops a theory of workplace IT use combining individual, organizational, and technical influences. The first, continued use , describes employment of a technology to complete a job task efficiently; such as checking email. The second, novel use , describes recruitment of previously unused features of a technology to perform novel job tasks. Managers can help workers use a technology efficiently or innovatively as the needs of the organization change.
14 | PhD Summaries
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