Executive Takeaways
■ To ensure efficient technology use, maintain stable work conditions and organizational structure. ■ Workers tend to move toward more efficient technology use. ■ Additional input is often required to prompt and support innovative use. ■ To allow innovation, managers should give employees the freedom to explore how the technology can best support job tasks.
JasonWilliams, PhD Graduate Saurabh Gupta, Professor of Information Systems Adriane B. Randolph, Professor of Information Systems
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