The positive scores and feedback that we have received from the survey allow us to know that we are deliver- ing a great service. Feedback such as: “strong collaboration and agility, plus open to finding solutions. I recommend highly”, shows us that our clients are happy with the service we provide. Nevertheless, we aim to keep improv- ing, and continue to ask for feedback from clients at different stages in their LendingMetrics journey. We consist- ently strive to improve our client’s Auto Decision Platform (ADP) experience by
investing heavily in developing our exist- ing systems. With a 3 year roadmap, there are always more updates and fea- tures on the horizon, ensuring we know our award-winning product will keep improving. All of this is because we know that the better our platforms become, the better consumer journey our clients can provide to their customers. After all, a great customer experience might just be the difference between excel- ling in the market or becoming the next Thomas Cook.
Above: LendingMetrics Head of Operations Paul Brown
+61 (0) 8946 79555 | www.lendingmetrics.com/au
Metrics Monthly | 11
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