Risk management: • Lead security operations across the centre to ensure adherence to the security strategy and associated policies, effective communication throughout the intu team, and to ensure compliance with security requirements as set down by the Security Industry Authority (SIA). • Manage and ensure statutory compliance with all aspects of health & safety, quality assurance, and environmental requirements across all departments. • Work with the GM / RCD to regularly review centre risks, manage and mitigate. • Manage the operational functions of the centre to ensure business continuity, co-ordinating activities of departmental managers, ensuring that management cover is maintained at all times and to carry out the role of duty manager. • Ensure effective duty management and business continuity by fully trained team members in line with the group crisis management policy and the centre major incident management plan. Leadership • Manage and develop a team of centre based departmental managers to ensure excellence in operational delivery. Support departmental managers in meeting their departmental objectives to ensure the centre meets its business objectives and strategy. • Lead regular operational meetings / team briefings with managers and staff to deliver clear understanding of business objectives and manage performance against targets. Ensure the effective cascade of information and an open door to feedback and ideas from the delivery teams. • Effective development of the team, in particular managers, to ensure they are empowered at all levels to deliver the centre objectives. Effective use of personal development plans in the creation of a succession plan for the centre operations management team. • Effective HR management working in partnership with the HR business partner/s to ensure compliance with employment legislation, HR policies and procedures. • Proactively lead and drive the recruitment of new staff within the team and ensure that they demonstrate intu values and qualities. Manage the onboarding, induction and probation of new employees to ensure they quickly become a valued member of the intu family. Stakeholder management: • Develop and maintain strong, close relationships with other operations managers and senior management teams across the region and portfolio to align delivery requirements / standards with intu Properties expectations. Contribute to national level meetings with the senior operational team. • Lead by example in the development of collaborative and mutually beneficial relationships with key supply chain partners. • Foster stakeholder relationships with the HR team, heads of security, environmental services, health & safety departments, surveyors, technical services, the ICT / Operational Technology team, finance and commercial. Encourage your team to foster a “one team approach”. • Support the wider intu stakeholders including Property, Asset Management, and Marketing. Understand their business requirements and work together to deliver centre benefit.
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