Dear Applicant,
Thank you for taking the time to apply for the appointment of Operations Manager at intu Merry Hill - a retail and leisure destination based in Brierley Hill, West Midlands.
The Operations Manager will be responsible for the leadership, management and motivation of a multi-disciplinary in-house team of hard and soft FM professionals to deliver world class levels of customer service across the centre. Working with the Regional Centre Director and the Retail Services Operations Director you will deliver and develop innovation to enhance the customer experience. The successful candidate will possess a proven track record of providing ‘best in class’ facilities management services across a comparable prestigious high public footfall customer facing portfolio. You will have proven experience of leading a customer facing FM team in a similar fast paced environment and have demonstrable experience in creating a culture of service excellence. You will be adept in people management including mentoring, motivating and developing staff.
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