3
Market leaders, Claims management specialists
By having lawyers leading the claims management solution and working closely with our clients, we are able to ensure decisions are taken as early as possible in the claims cycle leading to the control of third-party costs, reduced litigation rates and indemnity spend. We work with our partners where required, such as FNOL, field services and rehabilitation, to deliver a best- in class, end-to-end service. We take a blue-chip approach to our client relationships – we value our reputation and yours. We are mindful of our professional duties, ensuring an ethical code of conduct and protection of client monies. Client confidentiality is also protected by legal professional privilege, secure IT systems and high standards of data protection in line with GDPR. Our claims process We have implemented a triage process from acknowledgement of claim and assessment of coverage position to responding to the claim and eventual resolution. The aim of our claims process is to advance claims to their optimum resolution point in as short a lifecycle as possible.
Within 2 hours: - Acknowledgement
Our approach to managing claims is proactive, with lawyers at the core of all claims management activities and decisions.
Within 2 hours of conflict check clearance: - Make initial contact with Insured / Broker Within 5 working days: - Assess notification, identify route map to resolution, flag coverage concerns and any potential referrals out of DA - Write to Insured / Broker setting out strategy / next steps - Place initial reserves If covered / under investigation - Assist Insured in responding to claim - Set reserves for 21 days - Review and update reserves every 90 days - If dormant, close file after 6 months for precautionary notification (i.e. no claim) and after 12 months for inactive claim Where cover is declined - Confirm cover may be declined - Write to Insured / Broker to formally decline cover - Update reserves - Close file after 3 months
Made with FlippingBook - Online magazine maker