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Market leaders, Claims management specialists
We understand that the business environment in which we operate is not static and will seek to support you with a granular insight on market trends, issues and risks Through our experience, we have built a clear understanding of key challenges and business drivers in the claims sector.
Our approach to managing claims is proactive, with lawyers at the core of all claims management activities and decisions.
Our operations and reporting (SLAs and MI) We provide an entirely bespoke reporting service, customised to our insurers’ requirements. Our approach is to build a custom-made portal, designed to encourage transparent monitoring of the cases we handle. The easy-to-use web-based system shows fields, milestones, workflow and key data, without the need for extensive systems training. Available fields could include any of the following: Key Financial Data: Reserved value; Claimed value; Paid value; Dates (loss, instructed, Part 36 etc.) Key Statistical Data: Reserved accuracy; Average claim cost; Litigation ratio (%); Lifecycle; Trial ratio (%) Workflow: Claims status; Pre-action protocol; ADR; Proceedings Key Underwriting Data: Type of claim and Claimant; Outcome
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