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Our services
- strong system driven diary management supporting monitoring of marine time limits and proactive case progression in accordance with client SLAs; - focussed advice and reporting on key legal points such as limitation, time limits, jurisdiction and claim/costs reserves; - client involvement throughout the claim lifecycle as desired, with the option to act on delegated authority; and - database systems that support bespoke MI reporting at case and account level and allowing for remote audit. We understand our clients’ objective to obtain a swift, cost-effective and commercial resolution, incurring as little cost as possible. We keep this objective in mind at all times and we believe that our pre-eminence in this area leads to better results in shorter time frames.
Financial Lines Our UK claims handling function is led by Louisa Robbins supported by two experienced claims managers Bronwyn Jones and Elizabeth Walker. In the UK, we currently have claims handling contracts spanning over 13 different insurance clients in each of our Edinburgh, Manchester, Bristol and London locations. Our ethos is to work in close partnership with our clients in adopting their own claims handling philosophy so that we operate to the same high standards as their own. Our intention is to take on as much of the burden as possible from clients in managing claims. We have the resources and expertise to deal with this cost effectively whilst delivering a high-quality service, including being the first port of call for notifications. We also, where appropriate, operate within our own clients’ case management systems. In the UK and around the globe, we offer claims handling services across a wide spectrum extending cyber and media liability. Marine Marine insurance is one of our core specialities. Whilst we understand the business of your policyholders, we have
maintained a resolute focus on our relationships with insurers throughout a time of decreased marine market activity. During this period, a number of firms have refocussed to favour policyholders over insurers, whereas we have kept our focus on acting for insurers, which allows us to advise without conflict concerns. Our processes are strong and well- established given our ample resources globally, with over 150 marine lawyers worldwide and marine insurance expertise stretching across a large proportion of our 60+ international offices. Our clients have the option of our dedicated marine claims and recoveries service, Trident (Claims & Recoveries) LLP, with escalation of claims to Clyde & Co when appropriate. Our processes are designed to minimise claim lifecycles and maximise third-party recovery opportunities through: - early identification and analysis of marine coverage issues; - analysis of third-party liability and/or recovery merits by best in market marine subrogation specialists; - expert support (including our in-house master mariners’ involvement when needed) from the point of claim notification, for example with evidence gathering, appointing experts and identifying time limits;
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