ER SRBIJA INFO AIR SERBIA INFO
UNAPREĐENJE PODRŠKE PUTNICIMA NA NAŠEM SAJTU IMPROVING PASSENGER SUPPORT ON OUR WEBSITE
AIR SERBIA HAS UPGRADED THE PASSENGER support page on its website, which now offers - in additi- on to relevant information and e-Vou- chers - additional forms intended for passengers. This upgrade has eased commu- nication significantly with regard to tic- ket refunds in the event of a change to flight status or travel cancellations caused by the Coronavirus pandemic. Thanks to this improvement, our pas- sengers can learn about their rights qu- ickly and efficiently, and if needed they can easily and quickly find the nece- ssary explanations on how to receive compensation or a refund, while the- ir personal rights and data remain fully protected. All information about our po- licy of changing tickets free of charge, vouchers for future trips or immedia- te refunds, as well as all necessary con- tacts and addresses, are now displayed more transparently than before. In order to eliminate all interferen- ces and side effects caused by the situ - ation with COVID-19, our services and website will continue to improve in the future.
ER SRBIJA JE NA SVOM SAJTU na- dogradila stranicu za podršku koja, osim relevantnih informacija i e-va- učera, sada nudi i dodatne obrasce namenjene putnicima. Time je značajno olakšana komu- nikacija u vezi sa refundiranjem nov- ca za karte u slučaju promene statu- sa leta ili otkazivanja putovanja usled pandemije virusa korona. Zahvaljuju- ći ovom unapređenju, naši putnici na brz i efikasan način mogu da saznaju sve o svojim pravima, a u slučaju po- trebe vrlo lako i na vreme mogu da pronađu potrebna objašnjenja kako da dobiju nadoknade ili povraćaj nov- ca, pri čemu su njihova lična prava i podaci u potpunosti zaštićeni. Sve informacije o našoj politi- ci besplatne zamene karata, vauče- rima za buduća putovanja ili trenut- nom povraćaju sredstava, kao i svi potrebni kontakti i adrese prikazani su transparentnije nego do sada. U cilju otklanjanja svih smet- nji i neželjenih efekata izazvanih si- tuacijom sa kovidom-19, naše uslu- ge i veb-stranica biće unapređivani i ubuduće.
All our services and website airserbia.com will continue to improve in the future airserbia. com biće unapređivani i ubuduće Sve naše usluge i veb-stranica
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