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ODLIČNI REZULTATI DODATNIH USLUGA I KONTAKTCENTRA
Leteti je lepše…
lužba dodatnih usluga ostvarila je tokom juna svoj najbolji rezultat do sada. To je treći put ove godine da je premašen projektovani budžet, s tim da je u junu ostvaren najveći procent ra- sta. Usluge koje su najviše doprinele re- zultatu su Plusgrade – usluga licitiranja za prelazak iz ekonomske u biznis-klasu, dodatni prtljag i odabir sedišta u avio- nu. Naplata prioritetnih usluga – Prio- rity Check-in , Fast track , Priority Boar- ding i Priority Bag tag – veći je za čak 58 odsto, čime smo omogućili putnici- ma da koriste pogodnosti biznis-klase po povoljnim cenama. Najveću zainte- resovanost putnici su pokazali za uslu- gu licitiranja za prelazak iz ekonomske u biznis-klasu. Osim toga, kontakt-cen- tar je u junu postigao najbolji rezultat od 2008. godine, od kada se u kompa- niji prodaju elektronske karte. Porastu prodaje doprinelo je devet novih ruta, čiji su letovi počeli od juna, kao i veli- ka potražnja za sezonskim destinacija- ma. Promotivna akcija No Service Fee , tokom koje se nije naplaćivala naknada za izdavanje karata u junu, umnogome je doprinela ovakvim rezultatima. S
EXCELLENT RESULTS OF ANCILLARY SERVICES AND CONTACT CENTRE
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ir Serbia’s Ancillary Services achieved their best results to date in June. With the pro-
jected budget exceeded for the third time this year, the highest growth rate was achieved in June. The services contributing the most to the result are: Plus- grade – a bidding service for upgrading from Econ- omy to Business Class, additional luggage and seat selection. There was also an increase of 58% in Prior- ity services collection – Priority Check-in, Fast Track, Priority Boarding and Priority Bag tag – allowing pas- sengers to use business class facilities at favoura- ble prices. Passengers showed the greatest interest in the bidding service for switching from Economy to Business. Furthermore, this June also saw the Air Serbia Contact Centre achieve its best result since 2008, when sales of electronic tickets was initial- ly launched. The increase in sales was due to nine new routes launched in June, coupled with high de- mand for seasonal destinations. June’s promotion- al action “No service fee”, during which a ticket ser- vice fee was not charged, also contributed greatly to these results.
ER SRBIJA MEĐU NAJBOLJIM REGIONALNIM KOMPANIJAMA EVROPE I SVETA
… kad ne čekate prtljag
AIR SERBIA AMONG BEST REGIONAL AIRLINES IN EUROPE AND WORLDWIDE Evrope za 2019. godinu, prema godišnjem izveštaju World Air- line Awards portala skytrax ko- ji je predstavljen na aeromitingu u Parizu. Po četvrti put svrstani smo među najbolje u toj katego- riji, ali i među vodeće svetske i evropske regionalne avio-prevo- znike. Srpski avio-prevoznik za- uzeo je četvrto mesto u istočnoj Evropi, dok je na primer Kroaci- ja erlajnz osma, a Adrija ervejz je na devetom mestu. r Srbija je među najboljim je avio-prevoznicima istočne E
Flying is better when you do not wait for your luggage da čekate da vam prtljag izađe na traci? Er Srbija ima rešenje. Označite svoj prtljag nalepnicom Prioritet . Ta usluga znači da će vaš kofer na traku biti isporučen odmah na početku. Već kasnite, svaka sekunda je dragocena i nemate kad
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ir Serbia has been listed among Eastern Europe’s best carriers for 2019 at the annual “World Airline Awards”,
hosted by Skytrax during the Paris Air Show. Air Serbia featured among the best in the category for the fourth time, while it was also listed among the top regional airlines in Europe and world- wide. The Serbian carrier was voted Eastern Europe’s fourth best airline, while the region’s Croatia Airlines came eighth and Adria Airways took ninth place.
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