JOB DESCRIPTION
Job title Division
Technical Services Duty Engineer
University Administration and Services (UAS) Estates Services – Direct Labour Organisation (DLO)
Department
Location
1a South Parks Road, Oxford, OX1 3UB Grade 8: £45,585 - £54,395 per annum
Grade and salary
Hours
Full time
Contract type Reporting to
Permanent
Technical Services Manager
The Role The Heritage & Building Maintenance Team sits within Operations at Estates Services. The Team is responsible for the repair and maintenance of the University of Oxford’s Functional Estate (comprising over 300 specialist research, teaching, and laboratory buildings, lecture halls, sports facilities, libraries and museums, administrative and ceremonial buildings). The Technical Services function of Estate Operations is a strongly customer facing team, and the post-holder will be required to manage the resources, performance and development of the team as a whole in order to deliver an efficient, cost-effective and resilient service for our customers. Excellent communication and organisational skills are critical to success, all projects must be delivered in accordance with operational processes and Estates Services SLA. The post requires a highly motivated and enthusiastic problem-solver, with considerable experience and a firm commitment to excellence in customer service, safe and efficient working practices, and contractor control. The post holder will be required to oversee, monitor, and coordinate service delivery liaising closely with the Technical Services Manager to optimise performance output of the team. The Duty Engineer will be expected to actively manage in-house Mechanical, Electrical and Plumbing Technicians as well as external contractors, frameworks and suppliers across the estate. The post holder will have a focus on performance management, triaging of jobs, allocation to team operatives and quality assurance.
As well as building users, the Duty Engineer will work closely with a number of other specialist teams across the University, including but not limited to the University Safety Office, Engineering Services, Sustainability, Asset and Space Management and Capital Projects. The post holder will be expected to have a relevant professional qualification (NVQ, HNC or similar) or an equivalent level of experience commensurate with such a qualification. Significant expertise in the areas of reactive and planned maintenance of buildings and contract management in relation to planned & reactive M&E maintenance and framework contractors are also essential.
• Support and deputise for the Technical Services Manager when required. • Actively seek opportunities for best practice and continuous improvement in service delivery, reducing inefficiency and waste across all repairs and maintenance functions, and to listen to customer feedback, suggestions and comments during and post project completion. • Work safely at all times, working in accordance with Estates Health and Safety Procedures, Safety Office Policy, and Construction Industry Best Practice. To take responsibility for monitoring own work environment and carry out risk assessments as and when required. To ensure that any breaches of Health and Safety noted on site are adequately reported to the responsible Estates or University team/staff member and, where necessary that unsafe practices are stopped immediately pending investigation. • Undertake any other reasonable tasks (commensurate with salary and responsibility levels of the post) which are requested of the post-holder by the Estates Director, Senior Management Team or responsible Line Manager. Key Operational Activities: • Support and advise senior management on relevant repairs and maintenance matters and to assist with the preparation of an annual report to the Buildings and Estates Sub- Committee on buildings asset performance across the University Estate. • Ensure that customers are consulted and kept informed of progress in relation to individual tasks and projects, and their needs and priorities are adequately recorded and properly considered and project briefs/schedules of
works are accurate and unambiguous. • Communicate clearly, and in a timely manner, with all customers and key stakeholders for all minor projects/ maintenance tasks, and to ensure that all decisions made are open and transparent, with justifications where applicable. • To promote and ensure a high standard of health and safety awareness, and to take appropriate action in respect of any potential risks, near misses or accidents. Report and investigate incidents in accordance with Estates processes. • To directly manage or oversee the team’s effective management of principal and sub- contractors across University projects. To carryout regular inspections of trade work to ensure a good standard of workmanship and customer satisfaction. • To understand the relevant legislation and regulations relating to building works, site management and contractor control which apply to University building projects, such as the CDM Regulations 2015, and to complete any necessary documentation relating to these when required. • To identify issues of poor performance by contractors and to provide constructive feedback on work undertaken on behalf of the University. To feed into the continuous improvement of service functions by sharing lessons learnt with others within Estates Services and the wider University. • Work with the Estates Helpdesk to plan and deliver effective accurate timely communications in line with agreed processes and SLA’s. This will include providing regular updates, writing and editing online via the Planon Portal and liaising directly with
Responsibilities
Service Delivery The Duty Engineer shall: • Provide leadership, support and direction to the Technical Services Inspectors, Supervisors and Technicians in relation to planned and reaction repairs, maintenance and fault finding. • Be responsible for the effective management of the team’s workload through triage of Planon Jobs, projects and allocation. • Provide support and leadership focussed on performance outcomes in accordance with SLA targets, agreed processes and optimising staff resources and contractor supply chain. • Manage chargeable services and scheduling in accordance with the Estates Standing Orders. • Successfully manage their own personal programme of reactive projects across the universities estate and to ensure work is carried out within budget and on time. • Collaborate with the Technical Services Manager to deliver the optimal service for our customers.
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