portunity to greet more than 15,000 pas- sengers o ering them adjusted scenery, performances of the folklore society, re- freshments and gifts. Passengers had the opportunity to participate in a Facebook photo contest and to win ights to another VINCI Airports’destinations – Lyon, France. The Smiling Day event was rst held at Nantes Airport and has spread across the entire VINCI Airports net- work since 2012. Last year, 1,340 VINCI Airports employees welcomed 280,000 passengers arriving or departing on 2,000 ights.
of the VINCI Airports network, this year for the rst time participated in the Smil- ing Day, a key event in VINCI Airports that embodies group commitment to service quality. On Smiling Day, all airport sta , re- gardless of their job, reach out to passen- gers and o er them a friendly welcome. The event at Belgrade Nikola Tesla Airport was organised in the central halls of both terminals and in the transit area. During the event that celebrates another key component of VINCI Airports’ strate- gy, a sense of place, more than 100 VINCI Airports Serbia employees had the op-
attentive to passengers and their expecta- tions, as well as o ering innovative servic- es and an always more uid and pleasant experience. This translates into a direct, smiling interaction between sta operat- ing the airports and the passengers trav- elling there. Thus, for one day, employees and partners of our platforms are mobi- lised to meet passengers and o er them a warm and personalised welcome. The 2019 edition includes many culinary and cultural events, artistic performances and the presentation of artisan creations. Belgrade Nikola Tesla Airport, as part
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