Dragi gosti,
Dear Guests,
Pre tri godine smo krenuli na put da bismo Er Srbiju učini- li najboljom avio-kompanijom u regionu. Danas s ponosom mo- gu da kažem da je naš uspeh prepoznat i to na još većem - global- nom nivou. Prošlog meseca Air Transport World (ATW), vode i global- ni medij koji prati zbivanja u avio-kompanijama širom sveta i ko- mercijalnom avio-transportu, proglasio je Er Srbiju za Lidera na tr- žištu avio-kompanija za 2017. godinu. ATW nagrađuje izvrsnost u avio-industriji više od 40 godina, a za tu nagradu se svake godine bori stotine avio-kompanija. Činjenica da smo pobedili mnogo sta- rije i ve e avio-kompanije pokazuje da naš fokus ka pružanju vr- hunske usluge gostima, nije prošao nezapaženo. Tokom ovog kratkog, ali izuzetno dinamičnog putovanja pred- stavili smo i uveli mnoge usluge koje ne možete da pronađete bilo gde u jugoistočnoj Evropi – pa čak ni šire. Sada možete da se prijavite na let onlajn, pre dolaska na beogradski aerodrom, od- morite u našem Premijum salonu pre le- ta, da strimujete TV serije i muziku na svoj mobilni telefon ili se povežete na inter- net u avionu. Osim toga, ako letite našim letom za Njujork, na raspolaganju vam je “Sky-Au-Pair”, usluga specijalno obučenog osoblja koje na letu po- maže roditeljima sa decom. Mi smo Lider na tržištu avio- kompanija za 2017. Ovo su neke od mnogih inovacija koje su nas odvojile u oči- ma organizacije Air Transport World, jer su oni upravo uzeli u ob- zir to koliko se Er Srbija izdvojila od ostalih avio-kompanija. Ali to nije sve. Bilo je mnogo suštinskih promena u Er Srbiji u poslednje tri go- dine, od novih proizvoda i usluga, do novih destinacija i linija. A tu je i ono što nas posebno ističe – naša linija za Njujork. Direktan let do Sjedinjenih Američkih Država je uvek bio jedan od naših glavnih ciljeva, ali činjenica da smo uspeli da ga ostvarimo sa tako mnogo uspeha i impresioniramo kolege i putnike sa obe strane Atlantika, čini me posebno ponosnim na tim Er Srbije . Dobijanje nagrade za Lidera na tržištu avio-kompanija za 2017. je odličan način da se počne godina i unapred se radujem ostvare- nju mnogih novih planova kako bi vaše iskustvo sa Er Srbijom bi- lo još bolje. Nadam se da ćete uživati u ovom putovanju i hvala vam što ste deo naše uspešne priče.
Three years ago we set off on a journey to make Air Ser- bia the best airline in the region. And I’m proud to say that our success has been recognized – on an even wider, global scale. Last month Air Serbia was named 2017 Airline Market Leader by Air Transport World, a prestigious aviation publica- tion in the US. ATW has been celebrating excellence in the air travel in- dustry for more than 40 years and gets hundreds of airline nominations for every award cycle. For us to beat many older, bigger airlines shows that our focus on providing guests with the best experience is not going unnoticed. During our short, but incredible journey, we have débuted many services that you simply don’t find elsewhere in South- east Europe – and even further afield. Now you can check-in online before
We’re the 2017 ATW
coming to Belgrade airport, relax in our premium lounge before flying, stream TV shows and music to your mobile, or con- nect to the onboard internet. Plus, if you’re flying on our New York service, our spe- cially-trained “Sky au Pairs” are on hand to help parents look after kids. These are some of the many innova-
Airline Market Leader
tions that have set us apart in the eyes of ATW, which consid- ered how Air Serbia has differentiated itself from other airlines when judging the award. But that’s not all. There have been many sweeping changes at Air Serbia over the last three years, from new products and services to route launches. And there is one that stands out in particular – our service to New York. Flying to the US was always one of our major goals, and to have the service take off so successful- ly, and make such a big impression on both sides of the Atlan- tic, makes me very proud of our team. Winning the 2017 Airline Market Leader award is a great way to start the year and I am looking forward to the many de- velopments we have planned to make your experience with Air Serbia even better. I hope you enjoy this journey and thank you for being part of our success story.
Dane Kondić Chief Executive Officer Air Serbia
Dane Kondić, Generalni direktor Er Srbije
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