Er Srbija u fokusu / Air Serbia close up
ETIHAD EJVIEJŠN GRUP Etihad ejviejšn grup (EAG) jeste diversifikova- na globalna grupacija u oblasti avijacije i tu- rizma koju čini pet divizija – Etihad ervejz , na- cionalna avio-kompanija Ujedinjenih Arapskih Emirata, Etihad ervejz endžiniring (Etihad Ai- rways Engineering), Etihad erport servisiz (Eti- had Airport Services), Hala grup (Hala Group) i Erlajn ekviti partners (Airline Equity Partners). Grupa ima manjinski udeo u vlasništvu u se- dam avio-kompanija: Erberlin , Er Srbija , Er Sej - šels , Alitalija , Džet ervejz i Virdžin Australija i avio-kompaniji Darvin erlajn , čije je sedište u Švajcarskoj, a koja posluje pod nazivom Eti - had ridženel . Iz svog sedišta u Abu Dabiju Etihad ervejz le- ti ka 110 postojećih ili najavljenih destinacija u putničkom i teretnom saobraćaju na Bliskom istoku, u Africi, Evropi, Aziji, Australiji i Juž- noj i Severnoj Americi. Avio-kompanija u svo- joj floti ima više od 120 aviona erbas i boing , a naručeno je više od 204 letelice, uključujući 71 avion boing 787 , 25 aviona boing 777-X, 62 aviona erbas A350 i 10 aviona erbas A380 . Za više informacija posetite www.etihad.com.
ABOUT ETIHAD AVIATION GROUP
is multi-lingual and trained to provide world-class customer service which is a true reflection of the modern Serbia – said Prime Minister Aleksandar Vučić. The EAP Shared Services centre is located in the Airport City business park in New Belgrade and adds to the glob- al portfolio of service centres operated by partner airlines. –We are delighted to open this lat- est EAP Shared Services centre which brings many EAP airlines, and their loy- alty programs, under one roof – said James Hogan. Today, Etihad Airways operates three contact centres in the emirate of Abu Dhabi, and one in Manchester. Initially, the workforce will man- age reservation and ticketing services, including sales, itinerary changes and special service requests. In regards to loyalty operations, EAP Shared Services staff will be able to provide programme information, account servicing, as well as miles management. Interested can- didates can view and apply for availa- ble roles at careers.etihad.com. Etihad Aviation Group (EAG) is a diver- sified global aviation and travel group comprising five business divisions – Eti- had Airways, the national airline of the United Arab Emirates, Etihad Airways En- gineering, Etihad Airport Services, Ha- la Group and Airline Equity Partners. The group has minority investments in seven airlines: airberlin, Air Serbia, Air Seyc- helles, Alitalia, Jet Airways, Virgin Austra- lia, and Swiss-based Darwin Airline, tra- ding as Etihad Regional. From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 110 passenger and cargo de- stinations in the Middle East, Africa, Eu- rope, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft, with 204 aircraft on firm order, including 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, ple- ase visit: www.etihad.com.
Aleksandar Vučić, predsednik Vlade Srbije, i Džejms Hogan, predsednik i generalni direktor Etihad ejviejšn grupe , na otvaranju novog višenamenskog centra objedinjenih usluga Etihad ervejz partners u Beogradu Aleksandar Vučić, Prime Minister of Serbia, and James Hogan, President and Chief Executive Officer of the Etihad Aviation Group, celebrate the opening of a new multi-purpose EAP Shared Services centre in the Serbian capital.
EAP centar se nalazi u okviru po- slovnog parka Erport siti (Airport Ci- ty) u Novom Beogradu i dopunjuje globalni portfolio uslužnih centara kojima upravljaju partnerske avio– kompanije. – Sa velikim zadovoljstvom otva- ramo najnoviji EAP centar, koji će pod jednim krovom objediniti broj- ne avio-kompanije članice EAP i nji- hove programe lojalnosti. Ovaj centar izvrsnosti obezbediće veću efikasnost za sve avio-kompanije – kaže Džejms Hogan. Etihad ervejz danas ima tri kontakt centra u Abu Dabiju i jedan u Man- česteru. U početku, zaposleni u cen- tru pružaće usluge rezervacije i izda- vanja karata, u koje spadaju prodaja, promena plana putovanja i obrada za- hteva za posebnim uslugama. U po- gledu programa lojalnosti, zaposleni u kontakt-centru moći će da pruže in- formacije o programima, kao i usluge upravljanja korisničkim nalogom i bo- nus miljama. Zainteresovani kandidati mogu da pogledaju i prijave se za otvo- rene pozicije na careers.etihad.com.
A
n EAP Shared Services Centre, owned by the Etihad Aviation
Group, was officially opened in Belgrade in mid-March by Aleksandar Vučić, the Prime Minister of the Republic of Serbia, James Hogan, the President and Chief Ex- ecutive Officer of Etihad Aviation Group, and Siniša Mali, Mayor of Belgrade. The new facility, located near Ser- bia’s capital city centre will perform con- tact centre and loyalty operations in Eu- rope for Etihad Airways, Air Serbia, Air Seychelles and Etihad Regional, expand- ing in time to include Alitalia and Air Berlin, as well as their respective loyal- ty programmes. Initially over 200 Serbian nationals will be employed at the centre, which is planned to increase to approximate- ly 685 people by 2020. –The EAP Shared Services Centre is another example of successful foreign investment in Serbia. The fact that this centre is being established right here in Belgrade demonstrates the confidence that renowned international companies such as Etihad have in our country and workforce. The EAP Shared Services team
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