Byrne_Guiding Principles_Document_Pages

Outcomes

1. Increase sales, margin, stickiness/embeddedness/annuity, brand value/ awareness, new product sales.

2. Customer/market/product diversification .

3. Customer loyalty & wallet share.

4. Challenge, motivate, achievement recognition. Collaboration with peers.

Drivers between Groups Should be Consistent

5. CSS, performance, CRM.

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