FROM THE INDUSTRY
requirements. Of course, endless design cycles can add to product costs while also delaying the implementation of the solution to the original problem. By having both the supplier and the service provider champion involved in product development, the champion is in a much better position to make an educated decision on when the new product is ready for network deployment, and which features can be added in future product releases. Our technical capabilities and experience in product development were complemented by the champion’s deep understanding of the unique challenges
Is there newer technology that may be developed that will more fully meet the needs concerning the problem while lowering costs, improving operations or generating a higher level of customer satisfaction? Our technical capabilities and experience in product development were complemented by the champion’s deep understanding of the unique challenges and goals of the service provider. Initial design and prototyping were based on the product’s intended functionality as defined by the service providers’ needs and requirements. Features were dictated by the operational needs of the network, tempered against the cost of adding each feature. Once designed, initial product models are built and tested against original assumptions and design intent. Often, during this stage additional operational needs may be uncovered, or perhaps even additional opportunities to improve beyond the original intent of the new product. The team may decide to further refine the product based on new findings, while still ensuring it continues to meet the original expectations and aligns with engineering and operational
By involving customers in creating a product, vendors can unlock a range of benefits that contribute to the best outcome as well as a stronger relationship between the two companies. A recent example of this development model is the LiNC TM product created by Amphenol. To be successful, collaboration must include open communication, mutual trust, and a shared vision of the desired outcome. As a vendor, we looked to gain a comprehensive understanding of the service provider’s needs, goals and technical specifications. The provider’s “champion” provided insight based on his network expertise as well as operational requirements. Both parties worked together using an iterative process to define the product’s scope, features and functionality. When examining the product’s scope, it was important to fully understand the current approach to the network problem being considered. The service provider’s champion plays a key role when defining the problem as well as how that challenge is currently being met, assuming that it is. Is there a legacy product that no longer fully meets the service provider’s needs? Is the current process labour-intensive?
and goals of the service provider.
MARCH 2024 Volume 46 No.1
55
Made with FlippingBook Online newsletter maker