Your Pullman Commitment

PULLMAN COMMITMENT

I commit to :

Connect Every moment I am with a modern explorer, I will truly connect by being available, approachable and genuine. When I connect I make them feel truly welcome and part of the Pullman family. Engage I will engage with modern explorers by giving them my complete attention. I will discover who they are, their needs and priorities and use this to improve their stay. Go further Every modern explorer is different. I will go further for modern explorers by doing something extra, just for them. I will be curious, driven and challenge the status quo – pushing boundaries to deliver an exceptional Pullman guest experience. Make it Personal I will make it personal with modern explorers. I will introduce myself, find out their name and ask questions to find common ground. I can then offer personal recommendations to show how I value each and every modern explorer.

Name : Signature : Date :

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