Barbara Applicant 123 Main Street Pittsburgh, PA 15222 412-555-5555 Barbara.applicant@email.com
CHRONOLOGICAL: 2 DEGREES, 1 LONG TERM EMPLOYER AND PROFESSIONAL SUMMARY
Professional Summary: Self-motivated, results-focused professional with extensive experience in technical support, customer service and Information Systems training. Excellent skills in time-management, organizational management and process management that deliver results that support the organization ’s goals and objectives. Skills include: Analytical Problem Resolution Programming Language Development Training and Development System Administration Research and Documentation Network Security Account Set-up and Maintenance Business Process Improvement Professional Experience: Jones & Laughlin Steel Corporation, Pittsburgh, PA (200 8 – Present) Customer IT Support Administrator (2016 – Present) Provided IT support and set-up for 4000+ customers, including plant, non-steel sales and traffic claims customers Built Internal Records Profile system and created Importer, Sales and Distributer records Converted customer communications to email system and increased efficiency by 63% Completed 100% of workflows and correlations within 1 business day Created and managed internal systems for 5 new product lines Accounts Receivable Claim Processor (2012 – 2016) Supported 4 business units each with $2,100,000+ sales goals Managed payment discrepancies and closed 80% of claims within 30 days Conducted comprehensive research and ensured approval on adjustments for overpayments Provided subject matter expertise and trained colleagues on Oracle releases Verified validity of account discrepancies and authorized deductions Accounts Payable Processor (2008 – 2012) Processed invoices daily for distribution to proper pay queue Administered and paid corporate invoices within strict deadlines Reviewed purchase orders and ensured availability of funds and backup funds Managed logistics for corporate community service functions that benefited the United Way
Volunteer Experience: Friends of Shelter Animals, Pittsburgh, PA (2013 – Present)
Participated in City Shelter Pup walks and monthly adoption events
Education: Community College of Allegheny County, West Mifflin, PA Associate of Science – Information Technology Support (2016) Associate of Science – Accounting Specialist (2008) Campus Involvement and Honors: Honors Program, Phi Theta Kappa Member and Gaming Club
CCAC Job Search Manual 21
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