M A G A Z I N E
my son got older, I took on more hours. I’ve been full time for six years now and progressed from part time accounts to Sales Manager. “We’ve also had a few boomerangs over the years. Alan Craig, our Centre Manager, is a good example of this. He was an MSST for around four years but wanted to try something new. Fast forward a few years and Alan was back, initially returning as an MSST but soon promoted to Centre Manager.” Planned maintenance. The Belfast centre ensures that it does not solely rely on breakdown work but also seeks out preventative maintenance contracts. “We currently service local government contracts, which is basically a lot of gritters, gulley suckers, snow ploughs, hedge cutters, all those types of things,” Cathy says. “We provide preventative maintenance inspections for customers so in the winter we would be completing preventative work on their summer equipment – hedge cutters, mowers, etc. And then in the summer we would be maintaining
their gritters, snowploughs and the like, making sure they’re ready for the coming season. That way they can reduce breakdowns and I believe we have proven the value of that to them.” Preventative maintenance is at its best when it goes unnoticed. “Most people will never see the work that goes on in the background to keep these vehicles on the road but it’s definitely beneficial to do the preventative work.” Everything at Pirtek Belfast comes back to customer service and saving the client time and money, says Cathy. “We have really focused on our core business for the last few years – on-site hose replacement – and making sure we do that to the highest standard.” communication and planned maintenance all add up to a centre of excellence for customer service. “Customer perception of our service is vitally important to us and we always try to work with what the customer needs without compromising on our service,” Cathy concludes. The way the centre and its vans are organised, stock keeping, on-the-job
Dedicated Pirtek people The ethos at Pirtek Belfast is instilled from the top. David Adams has built a team of loyal staff who are dedicated to their roles and passionate about providing customers with a great service on every job. Speaking of her own experience Cathy says, “I’ve been here for 11 years. I started off in accounts part time and as
UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu
11
Made with FlippingBook Learn more on our blog