Pirtek Belfast is a centre that takes great pride in itself and the service it delivers. Though it has recently refitted its premises, the pristine paintwork and organised demeanour are nothing new or out of the ordinary. Providing a comfortable and efficient working environment for all staff is central to Pirtek Belfast’s ethos and its management firmly believes that this filters through to delivering excellent customer service. cleanliness and is meticulously laid out. “Both the franchisee David Adams and Centre Manager Alan Craig have excellent technical knowledge and they know the best way to lay out the store and the workshop,” says Cathy Doyle, Sales Manager at Pirtek Belfast. “Anyone who works here can pick stock quickly and easily.” The centre The centre is remarkable in its This is also true of the vans. “I could step in and find parts and fittings on any of the Belfast vans,” she says. “This means that when you’re on the job, time is not wasted searching for the correct hose or fittings as everything is where it should be. “This all helps with our promise of a fast response and first-time fix,” explains Cathy. “There’s no point getting there within the hour if you don’t have the fittings you need and our customers know that if we are taking pride in our work, they’re going to get a quality service.” Though the workshop has recently been refitted, its remarkable state of good order is no flash in the pan. “Visitors will always find our centre clean and organised to this standard,” Cathy says.
Belfast – Service under pressure
“The refit was not completed due to the need to redecorate; it was a practical
UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu
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