M A G A Z I N E
move. As we have grown from a three to a seven van centre, we simply needed more room and have doubled our office space and created a larger kitchen area.” Cathy continues, “Before it was just one narrow office and our kitchen consisted of one cupboard and a sink. It was spotless, but we needed the extra space for downtime, somewhere the MSSTs could sit and have a coffee between jobs.” Increased stock holding Not only is the organisation of stock considered important, but also the range of items held at the centre. Cathy says, “Stock is an area in which we’ve invested heavily in the last year or so because we recognised that we needed to carry more large bore hose and fittings to ensure we were able to carry out more first time fixes. We’ve also invested in CAT presses, enabling us to better service our customers’ full range of equipment.” Pirtek Belfast has an additional storage facility in Omagh, County Tyrone. “This means that if any of our technicians are completing a job where they happen not to have the items on their van, they have two locations to pick from, again reducing downtime for our customers.” Recognition of excellence Those at the centre are rightly proud of its achievements and this has been recognised by Pirtek UK. “Not only were we the first centre in the network to achieve the Centre of Excellence award, we also recently collected an award for Customer Service at the Pirtek 30 year anniversary conference,” says Cathy. A major contributing factor to attaining these awards was Pirtek Belfast’s belief that communication is key to providing great customer service. “One of the ways we improved communication with
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