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conference over 11 years ago. I did not know many people. I was nervous, intimidated by how accomplished everyone seemed. But I made a choice that day: to talk to strangers. To ask questions. To listen and learn. That single decision opened doors I did not know existed. Some of the people I met at that event are still in my life today. We have worked together on projects, shared insights, supported one another through career transitions, and celebrated milestones both personal and professional. Learning to Talk to Strangers There is an art to talking to strangers, something we are rarely taught but deeply need, especially in fields like payroll, where collaboration is essential to success. Payroll can sometimes feel isolating. Yet, it is precisely because of this behind-the-scenes nature that building relationships becomes even more essential.
Building relationships requires intention. It is about showing up for your team, your clients, your partners, and the wider payroll community.
Talking to strangers at an event, in a virtual forum, or even in an online community is how we expand our perspective. Every conversation offers a new insight into how someone else approaches a similar challenge. Every connection reminds us that while the rules and systems may differ from one country to another, the human experience behind payroll is universal. It is not about networking in the traditional sense -- exchanging business cards or adding LinkedIn connections. It is about genuine interest in people’s stories, challenges, and ideas. Some of my most meaningful collaborations began not in a boardroom but over a casual conversation about how
to simplify a process or improve communication with stakeholders. They are what turn complexity into connection. The courage to start a conversation with someone new has repeatedly shaped my career and strengthened my belief that the payroll industry is at its best when we lift one another up. Relationships as the Foundation of Trust Trust is the bedrock of payroll; employees trust us with their livelihoods. Clients trust us with their reputation. Teams trust each other with sensitive information and tight deadlines. That trust is built through consistent, authentic relationships.
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GLOBAL PAYROLL MAGAZINE ISSUE 17
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