processes, their policies, and their calculations, so I can provide the best solution for them. In Vietnam, most consultants provide guidance on the functioning of a system and the processes associated with it, but I also assess the compliance risk, and I provide information on changes through my writing of articles and checklists. Working with the compliance team, I do that not only for Vietnam, but also for Thailand, Indonesia, and India. GPA: What got you into HR and payroll? Truong Bich Ngoc: I joined my first company, a real estate developer, in an HR admin role. I was involved in employee profile management, contract management, and, I ended up supervising staff — including expats — and getting involved in recruitment and payroll. Part of that role was supervising the vendor that calculated payroll for the company at the time; that was my first involvement with payroll.
GPA: What is your role, and how does it involve payroll? Truong Bich Ngoc: I help build compliant payroll systems for clients in Vietnam, and also I serve as a consultant. When a client comes to us, we can map their HRMS and payroll information, and I will coordinate with the product team to build the system. Working with a client, I first am like an auditor to them. I will need to review the entire payroll operation of the client to see if they
are compliant under Vietnam’s labor law, for example. And if not, I will counsel them so we can develop a system without those risks. Then, I set up all the processes for them in the system, and we will run with them for a few months until they are more confident to run the system themselves. I will support them after that, if things come up.
I have to develop a deep understanding of their
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ISSUE 17 GLOBAL PAYROLL MAGAZINE
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