I must emphasize that payroll people must focus as much on reducing the company’s risk exposure as they do on producing a correct payroll. They go hand-in-hand. GPA: How are you using technology to improve your operations? Truong Bich Ngoc: There are not a lot of companies in Vietnam that use the latest technology to process payroll. If you want to use that technology, you have to pay for the system, right? Only in the past few years have we seen some adoption. For me, around 10 years ago, it started with an initiative to automate forms. I tried to think of a way that I could fill all of the information in just one tab and then export the information from that file to other files. We have developed to the point that reports and payments can now link to just one master file. We used Excel to link all the pieces together. We still use Excel a lot in Vietnam for payroll, but I’m using that knowledge to help my company with other HR and payroll systems that can work better together.
Part of this is providing changed requirements to the developers. Then, while they are bringing the next update out, I make sure the new features are compliant. So, I will test these myself to determine if they are correct and meet my expectations. If they are correct, then we can give the okay to make it live. For payroll, artificial intelligence can help a lot with research. But I’ve noticed I have to check the information AI provides a lot. Too many people believe everything AI says without double-checking with a correct resource. AI will provide old information that could be noncompliant. GPA: What relationships have been impactful as you have grown in your career?
I must emphasize that payroll people must focus as much on reducing the company’s risk exposure as they do on producing a correct payroll. They go hand-in-hand.
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ISSUE 17 GLOBAL PAYROLL MAGAZINE
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