04:05 INTERVIEW
GPA: Is there a part of your work that other people just don’t understand and makes your work harder? Truong Bich Ngoc: In the work environment, you cannot be too emotional when it appears people don’t even care about a particular issue you may be having. They may not know that they are causing you extra work, or that they are making you feel badly about something. It could be their personality. It could be that they are in the bad mood, or maybe your behavior is not helpful. If we are having resource problems, for example, we need to come up with solutions to that ourselves. We can’t expect others to step in, and we cannot blame them if they don’t. If you need something from a colleague, you need to be very clear about the issue and explain how they can help you. They want to know what you need from them. GPA: How do you see payroll evolving?
Truong Bich Ngoc: I can look to those in college who taught me, who inspired me. But I also had people who told me that I can’t do it, that I was not going to succeed. One HR director in particular told me that, and this inspired me to achieve more. One compliance director led me to finding the right answers instead of telling me. I learned a lot from that. She asked, “How can you resolve it and how can you see it in a different way?” I think this is most inspiring because I learned that by not answering the question directly, and instead leading people to a better understanding of their problem or issue, so they can find the answer themselves, that builds self-confidence. It did for me.
We still use Excel a lot in Vietnam for payroll, but I’m using that knowledge to help my company with other HR and payroll systems that can work better together.
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GLOBAL PAYROLL MAGAZINE ISSUE 17
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