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Conference call: Tim Carl CEO of HGA (a multiple Hot Firm award winner), a national, 750-person integrated architecture, engineering, and planning firm based in Minneapolis.
By LIISA ANDREASSEN Correspondent “O ur most successful proposals help the client visualize the journey they will take with us,” Carl says. “We believe our collective intelligence is a key to better decision making, and ultimately, our success.” A CONVERSATION WITH TIM CARL. The Zweig Letter: What’s your philosophy on fee/ billing and accounts receivable? How do you col- lect fees from a difficult client? Tim Carl: It starts with face-to-face communica-
tion between the right representatives of both con- sultant and client to build a clear understanding of contract language, the fee alignments with servic- es, and communication expectations. Clients are billed monthly with payment due upon receipt and based on contract terms. HGA works hard to build strong, ongoing relation- ships with our clients – the strength of that rela- tionship is central to successfully navigating fee is- sues. Project leadership leads the communication with the client, often with the resources and sup- port of firm leadership. Firm leadership gets direct- ly involved with the client when necessary. TZL: What’s the recipe for creating an effective board? TC: We look for diversity – of thought, experience,
Tim Carl, CEO, HGA
THE ZWEIG LETTER Mar
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