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JOAN DELOREY, from page 11

A/E professional liability insurance. With an array of in- surers willing to offer competitive terms, it may be an ap- propriate time to test the market and obtain pricing from other insurers. That stated, while it is possible to achieve savings, making such decisions requires careful assess- ment. First, consider the potential benefits of maintaining a long-term partnership with your existing insurer. Those that have a continued relationship with their insured may be more willing to consider further policy enhancements or be more flexible with providing coverage when presented with a claim that falls in a “gray area.” Other key considerations: ❚ ❚ Policy differences. Are there key differences in coverage terms and conditions between your current policy and the proposed new policy? ❚ ❚ Rating formula. What billings are insurers using for rating purposes? Each insurer has its own rating formula (i.e., past- year billings, average or weighted average of billings, etc.), which can have a direct impact on the premium. Depending on the billings used by each insurer, a more competitive pre- mium one year may not have the same result the following year. ❚ ❚ Claims handling. Some insurers have well-developed claims networks and processes, while others may not have the same capabilities (i.e., in-house claims staff versus outsourced to a third party administrator). ❚ ❚ Financial condition and longevity. Be sure to assess the insurer’s financial strength, as well as how long it has been in the A/E marketplace. Don’t overlook claims. If you change insurers, check the new insurance company’s requirements for reporting a claim or circumstance that could evolve into a claim. Work with your broker to report any known claims or circumstances to your incumbent insurer prior to the policy expiration and start of a new policy. “Don’t overlook claims. If you change insurers, check the new insurance company’s requirements for reporting a claim or circumstance that could evolve into a claim.” Even in a soft insurance market, A/E firms need to remain vigilant about their risk management. That’s the best way for A/E firms to take advantage of potential growth opportunities, while protecting against loss and making sure they continue to benefit from current market conditions. JOAN DELOREY is a senior vice president and partner at Ames & Gough. She is based in the firm’s Boston office and can be reached at jdelorey@amesgough.com.

required), but also to make sure their protection is adequate. Despite the large losses, the claims experience of most insurers generally has been stable. For the second consecutive year, 79 percent of the insurers surveyed reported no change in their overall claim activity compared to prior years; in 2016, however, a greater percentage of insurers (21 percent) than in the past saw their claims experience improve and none had worse experience. “Even in a soft insurance market, A/E firms need to remain vigilant about their risk management. That’s the best way for A/E firms to take advantage of potential growth opportunities, while protecting against loss and making sure they continue to benefit from current market conditions.” Still, there are red flags. Nearly one in three insurers reported an increase in claim severity and 37 percent noted an increase in defense costs impacting overall claim payments. Additionally, 42 percent indicated specific project types – single- and multi-family residential, schools, roads/highways (including bodily injury type claims), and parking structures – as the cause for a higher number of claims. Besides factors already contributing to claims, insurers surveyed are keeping a close eye on emerging issues, including: judicial rulings eroding protections for design firms under state statutes, such as economic loss doctrine (79 percent); evolving project delivery methods (e.g., design-build and public-private partnerships), cited by 68 percent; innovation, such as the use of BIM and technology and new construction materials/methods; and international exposures (each at 32 percent). The fact that insurers are monitoring these issues underscores the need for design firms to maintain a sharp focus on risk management. The same applies to potential opportunities to develop and repair the U.S. infrastructure. Asked about underwriting concerns related to this work, 63 percent of the insurers cited the failure of A/E firms to adhere to effective contractual best practices when negotiating new projects. Most (53 percent) also expressed concerns about A/E firms accepting contractual responsibility outside their expertise and 32 percent were wary about the inability of A/E firms to effectively assess and manage subconsultants. KEY TAKEAWAYS IN ASSESSING BUYER’S INSURANCE MARKET. The bot- tom line is that it remains a good time to be a buyer of

TALK TO US Do you have an interesting story to tell? Is your company doing things differently and getting results? Let us know. We’d love to contact you and feature you in an upcoming case study. If interested, please email rmassey@zweiggroup.com.

THE ZWEIG LETTER June 5, 2017, ISSUE 1203

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