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O P I N I O N
Share and succeed You and your team need to have a global understanding of your firm so the right people are in the right places to best serve the client.
T his marks the first column I’ve contributed to The Zweig Letter since taking over as director of consulting. Over the course of these last couple of weeks in my new role, I’ve essentially solved all the challenges facing this area of our business and achieved all of our consulting growth goals. Well, not really. But, I have learned a few things since I removed my focus from leading an M&A team and started thinking about consulting across Zweig Group.
Jamie Claire Kiser
individual consultant. We are all busy, but we need to make time to share with our co-workers what we’ve learned about our clients if we want to best help them achieve their goals – and be seen by our “I have learned a few things since I removed my focus from leading an M&A team and started thinking about consulting across Zweig Group.”
I think that a lot of these initial lessons apply to our readers as consultants in the A/E industry and wanted to share some of my initial thoughts: ❚ ❚ A great consultant is an expert. Experts know the key to credibility is recognizing when they are no longer in their particular “expert” sphere, and when someone else within the organization may be better equipped to help the client. This means everyone in the firm should be able to discuss the firm’s services and specialties outside of their immediate area, and should be familiar enough with the overlap to know when to bring in additional team members. ❚ ❚ Client relationships have to be larger than the
See JAMIE CLAIRE KISER, page 10
THE ZWEIG LETTER March 20, 2017, ISSUE 1192
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