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John
P R O F I L E
Conference call: John Caruso President of Passero Associates (Best Firm #5 Multidiscipline for 2016), an 85-person engineering and architecture firm based in Rochester, New York.
By LIISA ANDREASSEN Correspondent “T here’s lots of calculated risk,” Caruso says. A CONVERSATION WITH JOHN CARUSO. The Zweig Letter: What’s your philosophy on fee/ billing and accounts receivable? How do you col- lect fees from a difficult client? John Caruso: I like fee/billing and do not like A/R. We try to establish our policies upfront on collec- tions. When it does not work, we resort to an old fashioned sit-down meeting. TZL: What’s the recipe for creating an effective board?
JC: Communication, accountability, and transpar- ency. All people have different personalities. Some are good communicators and others are not. I have to understand each of them to try to keep our busi- ness together and in harmony. “All people have different personalities. Some are good communicators and others are not. I have to understand each of them to try to keep our business together and in harmony.”
John Caruso, President, Passero Associates
TZL: Is there a secret to effective ownership transition?
THE ZWEIG LETTER M
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