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O P I N I O N
The reply button Having a quick response for clients and colleagues is good business, and it’s easy, so when you get that email, do the right thing.
S omething’s happened a couple dozen times in the last two-plus years I’ve been at Zweig Group. I’ll be working away when I get an email from a client asking a question about our awards, our annual Hot Firm conference, or something else we do here. I always try to find the information as quickly as I can and then respond. That is not the part that stands out to me. It’s when I get an email back saying, “Wow, that was really quick!”
Kyle Ahern GUEST SPEAKER
awards manager, I do a lot of communicating both with clients and with co-workers. The same can be said of my former position in executive search. If somebody needs something from you, and you have it at your fingertips, why make them wait? Quick communication is one of the little things you can do to make a big difference in the eyes of “Quick communication is one of the little things you can do to make a big difference in the eyes of the client, making them see you in a positive light.”
Don’t get me wrong, I like hearing that, but it confuses me. We live in a society that is constantly connected with email, social media, and cell phones. When I am in the office, I am at my computer 90 percent of the time. When I am out of the office, I have my iPhone with me 95 percent of the time, which means I’m still connected. I think this is probably the same for most of us, so it really shouldn’t be a surprise when a client thanks us for being prompt – especially when helping clients find answers is an important part of the job. Working in a few different positions here at Zweig Group, I have learned a lot. But even if my roles have changed, one thing has been consistent across each segment, and that’s been the importance of communication. In my job as the
See KYLE AHERN, page 4
THE ZWEIG LETTER December 11, 2017, ISSUE 1227
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