Justin Clark - Resume | CV (Shortened)

HI! I’M JUSTIN CLARK. Director Of Information Systems, Technology, & Infrastructure

214 945-1971 Justin@justinclark.io www.justinclark.io

Information Technology Professional with over a decade of experience in operations and broad-based management in support roles for design, development and implementation of key operating systems while employing leadership, vision, and direction to team leaders and clientele alike. Repeated success guiding global business strategies with established and emerging technologies to achieve maximum operational impacts with minimum resource expenditures. Adept in the development of in-depth knowledge of new/emerging industry and marketplace technologies and trends to share with appropriate business and IT stakeholders. PROFILE

EDUCATION

Bachelors of Science in Information Technology

University of Phoenix

2017

TECHNICAL SKILLS

HIGHLIGHTS OF EXPERTISE ITIL Foundations HIPPA |PCI |SOC | SOX Compliance SLA KPI Metrics Reporting Full Life-cycle Asset Management Agile Project Management

CapEx | OpEx Budget Management Network | Security Infrastructure Management Enterprise Communications|Executive Presentations IT Change Management |Training | Documentation Technology Systems Migrations|Adoption

SOFTWARE PLATFORMS

SECURITY TECHNOLOGIES Mobile Iron; SOTI, PGP / McAfee Encryption; Enterprise Anti - Virus Tools; Badge Network Security; SSL; SSH; Okta; ADFS; MS Office; MS Exchange; SharePoint; Proofpoint; Smarsh; SCCM; CyberArk; ITAM; Altiris; Caspersuite; Shares; Sabre; RSA; Oracle; Marimba Tuner; Juniper; Cisco VPN; Azure; AWS;

CAREER EXPERIENCE

IT DIRECTOR, IT OPERATIONS 2015 to Present

ACTIVE NETWORK

Dallas, Texas

Fundamental in identifying, recommending, implementing, and supporting technology solutions while partnering withbusiness stakeholders to identify areas for improvement and continually assessing solution offerings for potential benefits to the organization.

Manage a high-performing technical support department consisting of geographically distributed managers and team members. Develop clear strategies, goals, and tactics to improve efficiency and provide an exceptional level of customer support. Determine financial targets, budgets, and business plans to exceed defined goals. Instill a customer service culture that drives a high level of both employee and customer satisfaction. Monitor key metrics and proactively manage team performance while delivering reports and project updates to senior management. Implement comprehensive training plans to increase team skill sets including coaching and mentoring programs. Act as point of escalation and interface directly with both customers and internal departments to advocate on behalf of customer needs. Work closely with other departments (product, development, sales, consulting) to provide feedback, develop processes, and ensure a great customer experience.

SYSTEMS

Mac OS X (All); Windows (All); iOS; Android; ChromeOS; Unix; Linux

TELEPHONY

CUCM; iOS; Android; AirWatch; Intune; Mobile Iron; Avaya Site Administator

NETWORKING

LANs; WANs; VPNs; Router; Firewalls; Server Management

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