Unnati Bindal linkedin.com/in/unnati-bindal
■ Career history: Customer Success Manager – APAC and ANZ, Commvault Systems Pvt Ltd, India Customer Success Manager – Americas, VMware by Broadcom, India Customer Success Manager – APAC, VMware by Broadcom, India Customer Solutions Intern, VMware by Broadcom, India ■ Education highlights: MBA, Warwick Business School, UK Bachelor’s Degree, Information Technology, Chandigarh Engineering College, India ■ Nationality: Indian ■ Languages: Hindi (native) English (native) ■ Career achievements: Led a cross-functional initiative with the Product, Support, and Renewals team to build a ‘Churn Prediction Dashboard’ for more than 30 enterprise accounts, totalling more than US$6 million in Annual Recurring Revenue (ARR). This enabled the early detection of at-risk customers and contributed to a 12% reduction in churn over two quarters. Designed and implemented a Customer Success Maturity Model for more than 100 enterprise accounts, improving proactive outreach effectiveness by 15%. Presented a transformation roadmap to CS leadership, introducing scalable initiatives such as digital touchpoints, segment-specific playbooks, and quarterly success diagnostics to drive strategic growth. Owned and managed a US$10.8 million ARR portfolio of more than 30 high-touch SaaS/software accounts (up to US$200,000), driving tailored success plans across Microsoft 365, Dynamics 365, Salesforce, Air Gap Protect, Commvault Cloud, and Backup & Recovery. Achieved 94% Gross Revenue Retention, and more than 109% Net Revenue Retention.
Made with FlippingBook Learn more on our blog