GENERATIONS – Journal of the American Society on Aging

Massachusetts. She may be contacted at Klees@edc. org . Alice Bonner, Ph.D., R.N., is the senior advisor for Aging at the Institute for Healthcare Improvement, in Boston. Debi Lang, M.A., is the training and evalua- tion manager at Commonwealth Medicine, and an instructor of Family Medicine & Community Health at UMass Medical School, in Worcester.

Acknowledgment The authors would like to thank Bree Cunning- ham, director of Protective Services, Massachu- setts Executive Office of Elder Affairs, for her ongoing support and feedback on this project, as well as hospital leadership and staff and APS lead- ership and staff who participated in this research.

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