Contents
Introduction
Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
10
Oversight and Accountability for ESG Initiatives
Accountability for Environmental, Social, and Governance endeavours is everyone’s responsibility at TTEC.
We work together to Bring Humanity to Business by embracing the opportunity to better our world. We’re driven to create an atmosphere where our employees thrive, where our clients and their customers access innovative and sustainable services built on a strong foundation of environmental stewardship and social responsibility, and where our stakeholders benefit from sustainable growth and good governance practices. Board oversight The TTEC Board of Directors oversees the company’s impact and sustainability initiatives and commitments, as part of its broader governance and risk-management responsibilities, by providing advice and guidance on the company’s ESG priorities and strategic roadmap. To ensure effective governance, the Board delegated the oversight of various important aspects of ESG responsibilities to its committees as follows:
ESG oversight
Nominating and Governance Committee
Compensation Committee
TTEC Board of Directors 1
Security and Technology Committee
Audit Committee
Nominating and Governance Committee has an overarching responsibility for company governance and for impact and sustainability initiatives at TTEC. It works closely with TTEC leaders directly responsible for ESG priorities and monitors the company’s progress against annual plans.
ESG Executive Council 2
(More information on following page)
Compensation Committee has oversight responsibilities for TTEC employee- focused initiatives, including the company’s investment in employee development and health and wellness benefits, as well as Impact and Inclusion commitments, pay equity, and equal opportunities.
Security and Technology Committee has oversight responsibility for technology resilience and security strategy, data governance initiatives, and global privacy initiatives.
TTEC Ethics and Compliance Steering Committee
TTEC Information Security Steering Committee
TTEC Impact & Inclusion Council
Subject matter expert steering committees 3
Audit Committee has the overall risk management oversight responsibility, including controls over financial reporting and the quality of the company’s disclosures associated with its financial performance and risk mitigation practices.
TTEC Disclosure Committee
TTEC Healthcare Committee
Health & Safety Committee
(More information on following page)
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