Contents
Introduction
Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
11
Meet the ESG Executive Council
2024 ESG Council Priorities TTEC’s ESG Council established nine areas of focus that would bolster the company’s standing as an Employer, Partner, and Provider of Choice.
Subject matter expert steering committees The work of our ESG Executive Council builds on the ongoing efforts of our focused steering committees of experts:
Employee-Centric Priorities • Culture of Sustainability • Inclusion and Development • Employee Well-being
TTEC Ethics and Compliance Steering Committee, chaired by our chief risk officer, focuses on promoting ethical ways of doing business through our TTEC Code of Ethics, We Hear You (WHY) helpline, and our compliance training curriculum.
Kenny Wagers Council Chair Chief Financial Officer
Laura Butler ESG - Social Chief People Officer
Margaret McLean ESG - Governance General Counsel & Chief Legal & Risk Officer
TTEC Information Security Steering Committee, chaired by our chief security officer, focuses on technology, security, compliance, and reliability, data governance, and business continuity initiatives.
Governance and Transparency • Auditable Data Collection and KPIs • Ethics and Compliance Strategic ESG Alignment • TCFD Alignment • Impact Strategy Implementation
Michael Stefanski ESG - Environmental VP Global Real Estate Operations
Simon Dillsworth SVP, Engage
The ESG Executive Council oversees TTEC’s ESG initiatives around the globe and ties these initiatives directly to TTEC’s objective of being an employer, partner, and provider of choice.
TTEC Impact & Inclusion Council, whose executive sponsor is the chief people officer, brings together company leaders representing a range of ethnicities, nationalities, genders, abilities, and sexual orientations who advise TTEC management on Impact & Inclusion best practices and support our Employee Resources Groups.
Arnab Ray SVP, APAC & India Engage Operations
Ebony Langston Chair, Global Impact and Inclusion Council
TTEC Disclosure Committee, chaired by the chief financial officer, focuses on the accuracy of our public disclosures about the state of the business, including our periodic financial reporting.
Rob Dravenstoff Chief Information Officer
ESG Delivery Team
Steve Pollema TTEC Digital CFO
TTEC Healthcare Committee, co-chaired by the chief compliance officer and the ranking executive in charge of our Healthcare client portfolio, focuses on how we serve our healthcare industry clients and their customers to meet regulatory requirements and best practices.
Judith Almendra TTEC Foundation President
Javier Blanco Lead
Bria Martin Program Manager
Pranav Rajeshwarkar Reporting Analyst
TTEC Health & Safety Committee, led by our dedicated global health and safety senior adviser, reviews incident reports to identify hazards, propose corrective measures, and provide guidance to help make safety part of the company culture.
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